Community Health Worker

Employment Type:

Shift:

A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has a remarkable understanding of the community served. This trusting relationship with the community enables the CHW to serve as a liaison/link/intermediary between health system and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A CHW builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Delivers services to vulnerable and high-risk individuals, particularly those hard-to-reach and/or with social needs, in home and community-based settings.

Draws upon and uses lived experiences to provide advocacy, support and referral service to individuals assigned to their caseload.

Conducts and interprets individual assessments to identify non-clinical needs and mitigate any barriers to resources and services.

Improves access to health and human services for individuals through in-person interactions, telephone contacts, and coordination of referrals per protocols of ministry's specific programming.

Provides basic education regarding chronic health conditions and health promotion in a way that promotes understanding and self-management by the individual. Reinforces health literacy and educational messages using appropriate tools and supplies within scope of practice.

Facilitates or conducts enrollment in available federal, state and local programs to increase access to health care and support services. Examples include health coverage via the insurance marketplace, Medicaid, Medicare, social security benefits, food, and housing services.

Serves as a liaison between providers and patients to facilitate communication and coordination of services. Coordinates and monitors services, including comprehensive tracking of patients' adherence in relation to care plan objectives per protocol.

Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations and participates in community meetings.

Uses Social Care tools via TogetherCare (or similar protocols) for care coordination.

Completes timely and accurate documentation of services provided to individuals in electronic medical record or other platform per ministry's protocol. Maintains electronic files, which include consent, release of information, and applicable assessments. Documents notes, activities, service plans, and outcomes achieved by individuals in an effective manner.

Works with Food Farmacy Program Coordinator on purchasing and stock of food items and supplies from pre-determined vendors. This will require pick-ups, deliveries, and inventory management.

Ensure that the grant dashboards are up to date with food and supply distribution, while electronically uploading purchased food/supply receipts.

Practice efficient time management and document time allocation accurately (if applicable).

Other duties as needed and assigned by the Director of Community Health and Well-Being.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• Bachelor's degree in appropriate discipline withthree years progressive experience in the field. Advanced degree is a plus/requirement, depending on specific service needs and/or requirements. Ideally the candidate will have some supervisory experience. Or, AAS degree in appropriate discipline with three yearsprogressive experience in the field will be considered based on specific department needs and/or requirements. Or, high school graduate with a minimum of six years progressive experience in the field.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. Completes population specific competency annually on populations served as identified in scope of care and services. Completes presentations to the community, agency partners, and internal SJH departments/staff.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Strong written and oral communication skills. Strong interpersonal, motivational and conflict resolution skills. Strong participatory management, team building and administrative skills. Broad-based knowledge of related regulatory compliance requirements.

Continuing with the development of St. Joseph’s Food Farmacy program, candidates should possess the following:

• Experience implementing new projects or programs; grants management a plus.
• Experience working in teams and engaging multiple stakeholders to develop programs that are collaborative in nature.
• Experience in management/involvement of project timelines and successful achievement of milestones.
• Customer service and strong written and verbal communication skills are essential.
• Competency with general marketing and public relations principles a must in order to communicate with internal and external stakeholders regarding this program.
• Active NYS License and Defensive Driving certification.

WORK ENVIRONMENT AND HAZARDS:

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I).

PHYSICAL DEMANDS:

Medium work: Must be able to lift, bend, stoop, push and pull. Will need to be able to lift items up to 25lbs.

Diversity and Inclusion

TrinityHealth employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Note:

Bargaining unit employees are governed by the terms and conditions of their respective collective bargaining agreements, which supersede the Employment-At-Will Statement.

• Conduct outreach to prospective participants, as referred
• Complete appointment reminders to program participants at the start of each week
• Responsible for pre-packaging food items, weekly
• Complete weekly food shopping, as needed (locally)
• Stock food/supplies at each site, including food-site transportation (cycle start and weekly)
• Complete tracking of food provided, attendance, notes, etc., weekly for each site (Excel)
• Conduct an inventory check at the end of the day at each site
• Complete participant notes in EPIC, pertaining to CHW and program activities
• Complete Enrollment process and Social Care Screenings for each participant
• Fulfill kitchen supply orders and distribute to participants, appropriately
• Other tasks as assigned

Grant Funded Opportunity: Pay range: $20.20-$30.30 based on experience.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.