Collections Specialist

Collections Specialist

📍 Peachtree City, GA (On-Site)

🕒 Full-Time | Monday–Friday, 9:00 AM–6:00 PM

💰 Starting at $55,000 + Monthly Performance Incentives 

About ERTC Express: ERTC Express partners with small businesses to maximize their eligibility for federal programs such as the Employee Retention Tax Credit (ERTC) and the FFCRA tax credit. We provide expert financial guidance to help our clients succeed while maintaining efficient financial operations.

We’re growing quickly and looking for a driven, experienced Collections Specialist to join our high-performance team.

Position Overview:

The Collections Specialist will manage a portfolio of commercial accounts and lead recovery efforts for overdue balances through strategic outreach, negotiation, and account resolution. This role is heavily focused on business-to-business (B2B) collections, requiring strong phone communication skills, UCC collections knowledge, and the ability to create customized repayment solutions.

This is an ideal opportunity for someone who thrives in a fast-paced, metrics-driven environment and enjoys solving complex financial challenges. 

Responsibilities:

• Manage a portfolio of B2B accounts and drive recovery of outstanding balances
• Conduct high-volume outbound calls to negotiate payment arrangements and resolve delinquent accounts
• Develop and implement effective collection strategies and customized workout solutions
• Apply UCC collections knowledge to secured debt recovery and collateral-related matters
• Investigate and resolve billing disputes in partnership with internal teams
• Handle escalated accounts, including skip tracing, legal referrals, repossessions, and charge-offs
• Maintain accurate account documentation and provide reporting on collection activity and performance metrics
• Ensure compliance with company policies and applicable regulations, including BSA and OFAC requirements
• Identify opportunities to improve collection processes, efficiency, and recovery rates

Educational Qualifications and Work Experience:

• A bachelor’s degree is preferred; a high school diploma or GED is required.
• Minimum 5-10 years in collections, with B2B collections experience and UCC collections knowledge

Skills:

• Proficient with Google Suite and collections software; experience with CRM or ERP systems preferred
• Strong data analysis and reporting skills to drive decisions and optimize collections strategies
• Comfortable working in a high-call-volume environment with multiple accounts and tight deadlines
• Exceptional negotiation and problem-solving skills, with the ability to adapt to changing situations

What We're Looking For:

• Strong communicator with confident phone presence
• Self-motivated, organized, and results-oriented
• Positive attitude with a team-first mindset
• Comfortable working in a fast-paced, goal-driven environment

Why Join ERTC Express?

• High energy culture
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off
• Employee Assistance Program (EAP)

If you’re an experienced collections professional who knows how to balance persistence with professionalism, we’d love to hear from you. Apply today and become part of a growing company where performance and initiative are recognized and rewarded.

Additional Information

This job description outlines the primary responsibilities and expectations of the role but is not intended to be exhaustive. Responsibilities and duties may evolve based on business needs and company growth.

Equal Opportunity Employer

ERTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment Status

Employment with ERTC is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, in accordance with applicable law