The Collections Specialist supports the college’s financial operations by managing overdue student accounts, coordinating repayment efforts, and ensuring compliance with all applicable collections laws and institutional policies. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with students, staff, and external partners to resolve outstanding balances in a professional and student-centered manner.
This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:
1. Monitor, review, and manage delinquent student accounts within the college’s accounts receivable system.
2. Initiate and document collection activities, including phone calls, emails, letters, and payment plan arrangements.
3. Ensure all collection practices comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA).
4. Work closely with students to explain account balances, payment options, and financial policies while maintaining a supportive and respectful approach.
5. Monitor and maintain accounts in the College’s debt forgiveness program.
6. Coordinate with internal departments—such as Financial Aid, Registrar, and Student Services—to resolve account discrepancies.
7. Prepare accounts for external collection agencies when necessary and maintain communication to track progress.
8. Reconcile accounts, process adjustments, and maintain accurate records in accordance with institutional procedures.
9. Generate reports on aging accounts, collection activity, and recovery performance for departmental leadership.
10. Assist with continuous improvement of collections processes and student communication strategies.
• Working knowledge of collections laws, regulations, and best practices.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong interpersonal and communication skills, with the ability to handle sensitive conversations professionally.
• High level of accuracy, organization, and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.
EDUCATION: Bachelor’s degree in Business, Finance, Accounting, or a related field.
EXPERIENCE: One (1) year of experience in collections, accounts receivable, or a similar Financial operations role. Experience working in a higher education or public-sector environment preferred. Familiarity with student information systems or enterprise financial software preferred.
