Collections Specialist [81761]

Our client is seeking a Collections Specialist to support their hybrid office team in Indianapolis, IN. This temporary role provides an excellent opportunity to gain experience in collections within a dynamic environment.

Collections Specialist Responsibilities:

• Manage a portfolio of delinquent accounts and initiate contact with debtors through various communication channels.
• Negotiate payment arrangements and discuss outstanding debts to recover losses.
• Record all collection activities, including communication records and payment agreements, following industry standards and regulations.
• Provide exemplary customer service, addressing inquiries and resolving concerns from debtors.
• Use skip tracing tools and techniques to locate debtors with changed contact details or difficult-to-reach individuals.

Collections Specialist Qualifications:

• Strong negotiation skills and the ability to communicate effectively and professionally with debtors.
• Excellent verbal and written communication skills, including active listening and empathy.
• Ability to handle difficult conversations and resolve conflicts calmly.
• Attention to detail, with organized time management skills.
• Flexibility to work varied shifts, including evenings and weekends, and the ability to obtain necessary collection licenses.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.