Collections Associate

Job Title: Cash Applications/Collections Specialist

Job Description

As a Cash Applications/Collections Specialist, you will be responsible for monitoring and managing an assigned portfolio of past-due accounts, primarily through email communication. Your role will involve investigating and resolving invoice issues, collaborating with internal teams, and maintaining accurate records of customer interactions. You will analyze account trends, follow up on outstanding balances, assist in applying payments, and provide exceptional customer service.

Responsibilities

• Monitor and manage an assigned portfolio of past-due accounts through email communication.
• Investigate and resolve invoice issues such as incorrect POs, pricing discrepancies, missing documentation, or customer system errors.
• Collaborate with internal teams including billing, sales, customer service, and operations to resolve obstacles that prevent payment.
• Maintain accurate and detailed records of customer interactions, payment commitments, and status updates.
• Analyze account trends and identify recurring issues that may require escalation or process improvements.
• Follow up on outstanding balances professionally and persistently while maintaining strong customer relationships.
• Assist in applying payments, reconciling accounts, and supporting AR month-end close as needed.
• Provide exceptional customer service by helping customers navigate their AP processes to successfully issue payment.

Essential Skills

• Experience in Collections, Accounts Receivable, or Accounts Payable preferred.
• Strong troubleshooting and problem-solving skills.
• High attention to detail with the ability to manage multiple accounts concurrently.
• Excellent written communication skills and comfort managing the majority of interactions via email.
• Customer-focused mindset with the ability to maintain positive relationships while driving results.

Additional Skills & Qualifications

• Proficiency with ERP or accounting systems is a plus.

Work Environment

The work environment involves using Microsoft Office and potentially other ERP or accounting systems. The role requires strong written communication skills as the majority of interactions will be conducted via email. The position demands a customer-focused approach, maintaining professionalism and persistence in all interactions.

This is a Contract position based out of Highland Heights, OH.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Highland Heights,OH.

This position is anticipated to close on Apr 23, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.