Client Experience Coordinator

About White Swan Bridal

White Swan Bridal is a boutique bridal experience focused on personalized styling, thoughtful service, and helping each bride feel confident and seen. We offer a curated selection of gowns with extensive customization options, creating a truly unique experience for every bride.

At White Swan Bridal, we believe every bride deserves a warm, elevated, and unforgettable experience from the moment she walks through our doors.

We are looking for a full-time Client Experience Coordinator to be the welcoming face and voice of our boutique. This role is essential in creating a seamless, organized, and beautiful experience for both our brides and our team, while also supporting our day-to-day social media presence.

• Greet brides and their guests with warmth and professionalism
• Answer calls, texts, emails, and social media messages with a friendly, helpful tone
• Guide brides through general questions (appointments, timelines, process)
• Manage appointment scheduling, confirmations, and overall flow of the day
  

• Respond to Instagram messages and inquiries in a timely, professional, and brand-aligned tone
• Post daily Instagram stories highlighting boutique activity, new arrivals, and behind-the-scenes moments
• Plan, film, and publish approximately 6 reels per week focused on showcasing gowns and new arrivals
• Capture clean, consistent product-focused content in-store (video and photo)
• Organize and batch content creation to maintain consistency without disrupting daily operations
• Assist with scheduling and publishing posts in advance
• Occasionally participate in or assist with in-store content creation (on camera when needed)
• Maintain a polished and elevated online presence that reflects the White Swan Bridal brand
  

• Check brides in and out for alterations appointments
• Schedule fittings and manage alterations calendar
• Assist in coordinating communication between brides and alterations specialists
• Support in preparing and communicating alterations quotes alongside the seamstress
• Help ensure a smooth, organized, and timely alterations process from start to finish
  

• Process payments and check out brides accurately
• Enter and manage orders in our CRM system (Cloud Bridal)
• Support stylists during appointments, especially on weekends
• Help maintain a calm, organized front-of-house experience
  

• Receive and log incoming inventory
• Communicate with designers and vendors to confirm order details, timelines, and updates
• Verify accuracy between customer orders and vendor requirements
• Follow up on order statuses and ensure clear communication with both vendors and brides
• Help maintain accuracy and organization across all order-related information
• Print and attach tags to new gowns
• Maintain store cleanliness and presentation throughout the day
• Assist with gown organization and upkeep
  

• Float between front desk and sales floor
• Reset fitting rooms and assist with dress care
• Help maintain a smooth, elevated experience during busy appointments
  

• Naturally warm, welcoming, and professional
• Highly organized and detail-oriented
• Calm and composed in a fast-paced environment
• A strong communicator (in person, phone, written, and digital)
• Comfortable managing brand communication across social media
• Has an eye for visual presentation and content
• Takes initiative and enjoys supporting a team
  

• Previous experience in retail, hospitality, or other client-facing roles preferred
• Comfortable using computers and technology in a fast-paced environment
• Strong written communication skills (email, messaging, and social media)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn and adapt quickly to new systems (experience with CRM platforms such as Cloud Bridal is a plus)
• Highly organized with strong attention to detail
• Must be available to work weekends
  

• Full-time (40 hours per week)
• Hourly: $18–$20/hour (based on experience)