Client Account Manager

The Role

Lord Abbett is seeking a senior member of the Client Account Management team to lead complex onboarding, implementation, and operational service activities supporting the firm’s institutional business. This role serves as both an operational lead and client service partner, responsible for managing the full client lifecycle— from pre-sale operational support through onboarding, ongoing servicing, and lifecycle changes.

The role requires deep operational expertise, strong project management capabilities, and the ability to coordinate across internal stakeholders and external partners to deliver a seamless, high-quality client experience while maintaining a robust control environment. The ideal candidate is proactive, detail-oriented team-player who can manage complexity, drive execution, and enhance the institutional client experience while maintaining strong operational discipline. This individual will play a critical role in scaling Lord Abbett’s onboarding and client lifecycle capabilities in support of the firm’s institutional growth.

We’ll trust you to:

• Client Lifecycle & Operational Leadership
  • Serve as the operational lead for institutional clients, supporting pre-sale operational diligence, onboarding, and post-sale operational servicing.
  • Lead end-to-end onboarding and implementation of new mandates, including separate accounts and institutional fund vehicles.
  • Manage complex lifecycle events such as account transitions, portfolio launches, guideline updates, benchmark changes, and account restructures.
  • Oversee account setup, documentation, funding, and system configuration to ensure alignment with client mandates and regulatory requirements.
• Project Management & Execution
  • Drive onboarding and change events by defining timelines, key milestones, and dependencies across stakeholders.
  • Coordinate internal and external partners (Sales, Relationship Management, Portfolio Management, Legal, Compliance, Operations, Technology, custodians, and other service providers) to ensure timely and accurate execution.
  • Maintain and monitor onboarding pipelines, activity dashboards, and SLAs, ensuring strong governance and execution discipline.
  • Lead sign-off processes and control functions to ensure readiness prior to implementation events.
• Client Service & Stakeholder Engagement
  • Act as a senior point of contact for client servicing needs, delivering a high-touch, solutions-oriented experience.
  • Support client and consultant requests, including RFIs/RFPs, operational due diligence (ODD), and ad hoc inquiries.
  • Partner with Client Reporting teams to ensure timely and accurate delivery of standard and customized reporting.
  • Facilitate cash flow coordination and funding instructions across client accounts.
• Risk Management & Process Improvement
  • Identify, escalate, and mitigate operational risks, ensuring adherence to firm policies, client guidelines, and regulatory requirements.
  • Drive continuous improvement initiatives to enhance scalability, efficiency, and client experience, including technology-enabled workflow enhancements.
  • Partner with Technology teams to enhance client lifecycle management tools and operational workflows.
• Leadership & Team Development
  • Act as a senior resource and role model within the team, providing guidance and mentorship to junior members.
  • Support training, workflow prioritization, and best practice development across onboarding and servicing processes.

You'll need to have:

• 8–12+ years of experience in asset management or financial services, with a focus on institutional client onboarding, implementation, transitions, or operations.
• Strong knowledge of institutional investment products, including fixed income, equities, and separate accounts.
• Deep understanding of the end-to-end client lifecycle, including onboarding, funding, servicing, and account changes.
• Proven ability to manage complex, cross-functional projects in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to influence and coordinate across stakeholder groups.
• High attention to detail, strong organizational skills, and sound judgment.
• Familiarity with custodial platforms, client reporting, and operational processes supporting institutional clients.
• Proficiency in Microsoft Office; experience with CLM systems and workflow tools preferred.
• Experience supporting large, complex institutional mandates and client transitions.
• Familiarity with guideline compliance, benchmark implementation, and portfolio change events. and product needs

Why Lord Abbett?

Lord Abbett is a leading global independent, privately held investment management company. We are active managers and invest where we believe we have a repeatable edge and can deliver alpha for our clients. Our vision is to be the most respected asset manager in the world, admired for our people, our performance, our relationships, and our organizational agility. This inspires the three pillars of our culture.

• Principles-Based - We empower our leaders to create an environment of trust.
• Performance-Oriented - We inspire our people to embody our values, excellence, responsibility, transparency & collaboration.
• Purpose-Driven -We instill a passion for always putting our clients' interests first.

We have been ranked #1 in Barron’s Best Fund Families for 2024 and have earned recognition as one of the Best Places to Work in Money Management by Pensions & Investments for five consecutive years.

Compensation Information: Annual base salary for this role is $115,000 - $140,000. Salary is estimated for this role. Actual pay may be different.

Discretionary Bonus:Role may be eligible to receive an annual discretionary bonus. Discretionary bonuses are determined by several factors including, but not limited to, firm, team, and individual performance.

Benefits:Lord Abbett is committed to offering a competitive total rewards package to all eligible employees. Offerings include competitive total compensation, retirement plans, competitive health and well-being plans. To learn more about what we offer, please visitCareers | Lord Abbett

Lord Abbett is an equal employment opportunity employer.We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status, or any other characteristic protected by local, state or federal law.All employment decisions at Lord Abbett are based solely on the applicant’s relevant experience, skills and qualifications.

Important notice to Search Firms - Please Read Carefully

Without prior written agreement, Lord Abbett does not accept unsolicited submissions from employment agencies, search firms, placement services, or any similar provider (“Search Firms”) for employment opportunities. All candidates submitted by Search Firms to any employee or partner at our company without a written Search Firm agreement in place will be deemed the sole property of our company. In such circumstances, no fee, commission, or other compensation will be paid to such Search Firm in the event a candidate is hired by our company. To the extent a Search Firm has a written agreement in place, all introductions are position specific and should be directed to HR or the hiring manager, so we kindly request no unsolicited phone calls or emails.