Clerk

Requisition ID: 48903 Work Location: Public Works - Dam Neck facility Pay Range: G.14, $33,342.40 - $51,667.20 Starting Salary: Minimum of the Pay Range Work Schedule: Monday-Friday 8:00am-5:00pm Part Time Hours/Wk: Job Open Date: 4/24/26 Application Deadline: 5/4/26

Job Duties:

Join our team as a Clerk, where you’ll be the first point of contact for customers, efficiently managing service requests and delivering accurate information across multiple channels. This role is ideal for someone detail-oriented and organized, with a strong ability to prioritize tasks and support daily operations in a fast-paced environment.

• Required to organize and prioritize work and information received by customers by phone, email or in person, initiating a service request by documenting information into an electronic work tracking system.
• Will courteously interact with customers via telephone, emails and in person.
• Will provide information to citizen’s requiring a broad knowledge of Public Works Operations functions and activities, departmental activities and established department/division procedures and practices.
• Required to provide assistance in processing a variety of routine clerical assignments, service requests, correspondence, and email requests for service from a variety of source applications.
• Perform tasks requiring extended periods of time sitting throughout the workday.
• Will be required to remember procedures or steps and recall them to carry out routine tasks and to focus on tasks without distraction or compromising accuracy, as well as complete tasks within expected time frame.
• Required to prepare replies to correspondence in accordance with established procedures, City standards or standards issued by the division.
• Required to document requests coming into the office in a timely manner.
• Expected to retrieve and enter information from city infrastructure data systems and a variety of other data systems.

This position is ALPHA I and is required to work in excess of their normally scheduled days/hours during all inclement weather (flooding, hurricanes, & snow), and/or in response to short-term department needs and/or City-wide emergencies

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and paid leave.

Official City Job Description:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Clerk-00035.pdf

Working Conditions:

https://workingcondition-summary-prod.s3.amazonaws.com/B.003149.pdf

Minimum Requirements:

MINIMUMS: High school or GED plus two (2) years experience and training in fields providing the required knowledge, skills and abilities and associated with such positions as clerk or office assistant. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript: Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required: None

Preferences:

• Experience with Cartegraph, INFOR/Hansen work management system or similar that produces service requests and work orders.
• Three years of customer service experience to include over the phone, in person and online correspondence interactions via email.
• Familiarity with procedures for Dominion Energy streetlight outage and Miss Utility reporting.
• Experience in processing customer issues via the Salesforce, SeeClickFix, VBWorks or similar application.
• Experience with Microsoft Office to include: Outlook, Word, Excel as well as google maps and other online mapping applications.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of correct grammar and punctuation.
• Knowledge of City of Virginia Beach geography and landmarks.
• One-year Call Center Experience.

Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.