Child Support Agent II

Join a team that strengthens families and shapes brighter futures in Franklin County. As a Child Support Agent II, you’ll play a vital role in helping parents secure the financial stability their children deserve. This is more than a job—it’s an opportunity to make a meaningful impact every day by guiding families through important processes, ensuring fairness, and supporting the well-being of children across our community. If you’re motivated, compassionate, and ready to grow your career in public service, we’d love to have you on our team.
Compensation:Estimated Hiring Salary Range: $47,471-$49,845
**To Be Determined Based on Experience and Qualifications**Benefits:Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistance program.
For more information about Franklin County benefit options please click here.
The primary purpose of the Child Support Agent II position is to provide direct and indirect services to the citizens while following federally required processing time standards relative to establishing, enforcing and modifying support orders, and collecting and distributing court ordered payments to custodial parents. An agent in this class may perform some or all the duties of the Agent I but is primarily involved in establishment of voluntary and involuntary paternity and support, enforcement, or in a generalist role. Work in this class can be distinguished from the Agent I by the in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.

Work Schedule:
Regular work hours for this position are Monday through Friday from 8:00 A.M to 5:00 P.M. Occasionally, employee must work overtime due to increase workload or meeting needs of the customer. In the event of a disaster in the county, employee will work rotating shifts at an Emergency Shelter.An agent in the generalist role does intake and location, establishes voluntary and involuntary support and/or obligation, and enforces court orders. Agents may be responsible for one of the following areas: enforcement, establishment of paternity and support obligations and enforcement, or serve as establishment specialists. An agent investigates and prepares case (for the attorney) and determines the course of action, tracks witnesses and determines their credibility, assists the attorney in the courtroom in presenting the case and reviewing evidence, negotiates agreement with the absent parent and testifies in court as required. In monitoring court-ordered payments, agents determine what action to take when the absent parent is in arrearages and negotiates out of court, takes to court, and establishes wage garnishments.

Knowledge, Skills, and Abilities
Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with custodial and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an associates degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.

Possession of a valid North Carolina driver's license upon hire.