Noble Federal Credit Union has grown and expanded over the years as they strive to better serve the needs of communities in California’s San Joaquin Valley. The credit union is $1.5 Billion in assets and has become a strong, progressive, member focused and community centric financial cooperative with a dedicated team and strong core values. They have been recognized repeatedly by Forbes top ten “Best-in-State” credit unions which is a true testament to their dedication to serving members. “Noble” is a name that speaks to who they are and what they do. “We treat members with kindness, dignity and honor. We do the right thing by helping members make sound financial decisions.” Noble Federal Credit Union embraces the credit union philosophy of people helping people with their vision statement: “We exist to improve our members’ financial lives.”
The Credit Union is seeking a strategic and execution-focused leader to serve as Chief Operations Officer. This role is responsible for leading enterprise-wide operations, including Member Experience, Branch Operations, Call Center, Payments, Digital Experience and Support Services, ensuring consistent execution of strategic priorities and a high-quality member experience. The COO will partner closely with the CEO and executive team to translate strategy into operational results, drive efficiency and scalability, and lead cross-functional initiatives that strengthen performance across the organization. This individual will play a key role in evolving operations to support future growth, with a focus on efficiency, technology optimization, and an enhanced member and digital experience. The COO will provide leadership to a team of senior leaders and foster a culture of continuous improvement while ensuring operations align with regulatory expectations and organizational goals.
Essential Duties and Responsibilities:
- As a member of the Executive Team, participate in strategic and operational planning, keep current with industry trends and issues, and establish performance measurements to monitor compliance with goals and objectives.
- Champion modernization that improves efficiencies and effectiveness across all areas of the credit union, with special emphasis on assigned responsibilities.
- Take a lead role in evaluating, monitoring, and mitigating major risk areas the credit union faces. This includes policy development, adherence testing, and program oversight of all assigned functions and staff. This includes using risk in prudent ways to help the credit union meet its vision and mission.
- Translate organizational strategy into operational plans. Establish department goals and objectives with clear performance metrics that align with the organizational strategic plan. Ensure monitoring performance metrics are established and measured.
- Build and maintain an appropriate organizational structure for areas of responsibility that support the credit union's needs.
- Lead cross-functional initiatives that improve scalability, member experience, and organizational effectiveness. Monitor and evaluate performance across all operational areas, taking action to address gaps and drive results.
- Partner with executive leadership to align operations with growth objectives and strategic priorities
- Coach, mentor, and guide staff to maintain effective, productive, and efficient departments. This includes developing a well-thought-out succession plan for critical roles within the areas of responsibility.
- Regularly presents to and engages with the Board of Directors, providing insights, updates, and education to support effective governance and decision-making.
- Ensure establishment of, effectiveness of, and compliance with internal controls.
- Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. Exercise awareness in regard to suspicious activity, money laundering or fraudulent behavior.
- Perform all other related duties as assigned.
Competencies:
- Operational Execution and Accountability: Drives disciplined execution of organizational priorities across all operational functions. Establishes clear expectations, monitors performance, and reinforces accountability for results.
- Enterprise Leadership and Alignment: Leads through senior leaders to ensure alignment across business units. Builds collaboration, reduces silos, and drives coordinated execution in support of enterprise goals.
- Transformation and Change Leadership: Leads operational improvements and change initiatives that enhance efficiency, scalability, and member experience. Works within established structures while influencing evolution over time.
- Business Acumen and Operational Insight: Demonstrates a deep understanding of how the organization operates end-to-end. Uses that insight to optimize performance and inform strategic decisions.
- Process Optimization and Continuous Improvement: Instills a culture of continuous improvement. Identifies and advances changes that streamline processes and improve service delivery.
- Regulatory and Operational Risk Integration: Ensures operations align with regulatory requirements and risk standards. Integrates risk awareness into decision-making and execution.
- Executive Leadership and Presence: Communicates operational performance, priorities, and challenges with clarity and credibility. Builds trust and alignment with the executive team and Board.
This individual will have a moral fiber, be confident, adaptable, intelligent and possess demonstrated leadership, excellent communication and listening skills, emotional intelligence, and a collaborative approach that embraces continued service excellence and self-improvement. They must have a proven track record of success, a passion for the industry and a Bachelor’s degree (B.A.) from four-year college or university; eight to 10 years’ related experience and/or training; or equivalent combination of education, experience, and training.
