Chief Information Officer

The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. You can read the BIIA's Pro-Equity Anti-Racism statementhere.
About the Agency
The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements.
The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima.
The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement. You can read employee testimonials on our website at http://www.biia.wa.gov/Jobs.html.
Great Benefits! This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits atBenefits - careers.wa.gov.

About the Position
Reporting to the Chief Administrative Officer, the Chief Information Officer (CIO) provides vision and leadership for developing and implementing information technology (IT) initiatives that support the BIIA's mission. The CIO directs the planning and implementation of enterprise IT systems supporting BIIA operations in order to improve agency efficiency and effectiveness, service quality, and mission support. The CIO has broad and comprehensive authority for the overall management of the BIIA Information Services (IS) unit, which includes application development, network administration, security, customer service, and training. The CIO directly impacts the effectiveness and efficiency with which information systems are used statewide to conduct agency business.

Duties include, but are not limited to:

• Providing senior management and leadership for all BIIA IT services including application development, IT policy and planning, network administration/security, customer service, and training to ensure the efficient and effective use of IT services and resources so that agency business staff can focus on their work and accomplish it more efficiently.

• Serving as a member of the division's Management Team and the BIIA Extended Management Team. This includes participating in division and agency strategic planning activities and efforts.

• Providing the highest level of technical IT expertise and guidance to BIIA Executives and Managers regarding technology service and doing so in non-technical language that business staff understand.

• Ensuring high availability, integrity, and continuity of mission-critical IT systems.

• Analyzing and assessing the operations of the IS unit and the agency and applying knowledge for the various IT domains to meet the specialized needs of the BIIA.

• Developing, interpreting, and applying policies, procedures, and best practices governing the delivery of BIIA IT services.

• Supervising, mentoring, guiding, and coaching a team of seven IT professionals (two direct reports). Make recommendations to the Appointing Authority for hiring and disciplinary action.

The Ideal Candidate
For this critical role, the BIIA seeks a dynamic leader who is deeply committed to the success of the agency and has a general understanding of the nature and importance of the BIIA's work. The ideal candidate will maintain and champion a work environment that fosters respect, trust, integrity, diversity, equity, inclusion, professionalism, accountability, and continuous improvement. The ideal candidate will model the agency's core and leadership competencies:

BIIA Core Competencies

• Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
• Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success.
• Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization.
• Diversity and Inclusion: Recognizes the value of cultural, ethnic, gender and other individual differences. Understands differences in and responds appropriately to others.
• Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
• Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
• Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard.
• Safety Focus: Adheres to all workplace safety laws, regulations, standards and practices.

Leadership Competencies

• Leadership, Performance and Accountability: Serves as an effective leader consistent with the agency's mission and values.
• People Management: Effectively manages human resources in a consistent and equitable manner.
• Decision Making: Uses knowledge and understanding of the organization to make sound and logical decisions and takes actions that contribute effectively to organizational goals.
• Knowledgeand Learning: Develops and maintains a knowledge base, including a deep understanding of agency programs, authorities and resources and a commitment to learning.
• Strategic Thinking: Develops innovative ideas that provide solutions to all types of workplace challenges.
• Conflict Management: Effectively works with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.

Statewide Equity Competencies

• The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
• The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Minimum Qualifications

• A Bachelor’s degree in Computer Science, Business Administration, or closely related field and three (3) or more years of experience leading a team of IT professionals. Professional IT experience may substitute year-for-year for education.
• Extensive experience and knowledge of information technology, advanced principles of organizational and project management, application development, network administration, and security.
• Experience in leading the development and implementation of mission-critical projects.
• Strong leadership and administrative skills with demonstrated ability to motivate and direct others.

Desired Qualifications

• Ability to manage professional staff delegating and assigning highly technical work through supervisors and project managers.
• Policy and procedure development as it relates to the management of integrated information systems and technology environments.
• Strong customer service commitment and philosophy, effectively communicate with a multitude of professional and managerial levels including state agencies, internal and external customers, and private organizations.
• Ability to develop and implement strategic and tactical plans for integrated information systems and technology, web technologies, and web business models environment with the agency’s information technology resources.
• Proven project management skills demonstrating the ability to successfully complete and implement large scale projects.
• Strong analytical, problem solving, decision making and consultative skills.
• Ability to effectively communicate both orally and in writing.
• Knowledge of industry and state and local standards, directions and trends pertaining to information systems and technology.
• Knowledgeable with Salesforce and DocuSign products.

Notes:

1. Washington State residency is required upon hire. The official duty station is the Olympia Office. The successful candidate may work remotely; however, in-person work in the Olympia office may be required 1-2 days per week.
2. Travel is required on occasion to the eight BIIA facilities around the state, and to attend training and meetings.
3. Extended hours and/or work on weekends/holidays may be required if the need arises.
4. This position is included in the bargaining unit represented by the Washington Federation of State Employees.

Application Process:
Interested candidates must apply on-line and attachthe following:

• A cover letter specifying how you meet the qualifications listed above (no more than two pages).
• A current resume.
• A list of at least three professional references.

Pleaseattach the required documents in the "provide attachment" section of the online application (we won't have access to the references on your online application). Only applicants who meet the required qualifications and submit all of the required documents by the closing date will be considered.

Questions? If you have any questions about the position or application process, please contact Christy Sterling, Human Resources Manager, at (360) 753-6823, ext. 1123 orchristy.sterling@biia.wa.gov.

The Washington State Board of Industrial Insurance Appeals is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring this announcement in an alternative format may contact the Human Resources Office atHROffice@biia.wa.govor call 360-753-9639.