Channel Partner Services Coordinator

CMK Resources is partnering with a global enterprise storage leader to identify a Senior Partner Services Manager to lead post-sale operational alignment across the Americas channel ecosystem.

This role sits squarely within the post-sales partner services function. It supports MSPs and VARs delivering enterprise storage, cloud, virtualization, and backup solutions. The focus is execution, certification alignment, escalation ownership, and structured partner lifecycle management — not pre-sales or quota-carrying activities.

Work Model: Remote or Hybrid (US-Based)

Preferred Location: Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered

Responsibilities

• Act as senior operational lead for strategic MSP and VAR partners
• Drive partner services readiness, certification compliance, and implementation quality
• Own complex escalations tied to service delivery and customer experience
• Develop structured partner performance scorecards and operational accountability frameworks
• Influence partner enablement strategy and regional execution plans
• Align Sales, Support, and Professional Services teams around structured post-sale workflows
• Identify systemic gaps and implement operational improvements across the partner ecosystem
• Provide executive-level partner performance visibility and reporting

Qualifications

• 6+ years of experience in partner services, channel operations, technical account management, or post-sale service delivery
• Demonstrated experience working with MSPs/VARs delivering enterprise infrastructure solutions
• Strong background in implementation oversight, certification enablement, and escalation management
• Ability to operate strategically while remaining hands-on
• Proven experience driving cross-functional alignment in a global environment
• Advanced CRM/reporting proficiency (Salesforce, ServiceNow, Tableau, etc.)
• Comfortable stepping into ownership with minimal direction after onboarding