Change Manager

Description

Our client is seeking an experienced IT Change Manager to own, govern, and mature the enterprise IT Change Management capability. This is not an organizational change or communications role, it is a hands‑on ITSM governance role with formal CAB authority.

The Change Manager will be the final approval authority for IT changes, responsible for enforcing policy, improving process maturity, and holding technical teams accountable to defined standards. This role operates in a federated IT environment, where governance is centralized but delivery teams are distributed across applications, infrastructure, and operations.

This is a build-and-stabilize role in a low‑maturity environment. The successful candidate must be comfortable enforcing standards, managing resistance, and driving improvement without direct line authority.

Key Responsibilities:

- Change Governance & CAB Leadership

- Own and govern the end‑to‑end IT Change Management process, including policy, standards, SOPs, and approval workflows

- Chair the weekly Change Advisory Board (CAB) and facilitate structured, disciplined change review discussions

- Act as the final approval authority for changes, with escalation to senior leadership where required

- Ensure all changes include impact assessments, risk analysis, backout plans, and required approvals

- Identify and address unauthorized or non‑conforming changes, including documentation of non‑conformance

- Process Maturity & Continuous Improvement

- Lead the uplift of Change Management maturity from crawl → walk within the year

- Review existing change processes and recommend pragmatic improvements aligned to ITIL best practice

- Balance governance rigor with delivery needs standards without bureaucracy

- Drive adoption of consistent change behaviors across all IT teams

- Cross‑Functional Accountability

- Work closely with application, infrastructure, operations, and security teams to ensure compliance

- Enforce process adherence without direct people management authority

- Escalate systemic non‑compliance through governance forums and leadership reporting

- Reporting & Executive Visibility

- Produce change performance reporting for IT leadership (e.g., failed changes, emergency changes, trends)

- Identify root causes of change failures and lead corrective actions

- Represent Change Management in IT governance and leadership forums

- Team Leadership

- Hire, mentor, and lead a Change Coordinator once onboarded

- Provide quality assurance and coaching on change submissions and process usage

Required Experience & Profile

Must‑Have

5+ years of IT Change Management experience in enterprise IT environments

Proven experience leading and owning CAB governance (not just participating/facilitating)

Demonstrated ability to design, implement, and mature change processes

Strong understanding of end‑to‑end IT change lifecycle, including SDLC integration

Experience enforcing standards across multiple teams without direct authority

Comfortable reporting non‑conformance and escalating when required

Calm, patient, and resilient when working in low‑maturity environments

Skills

Change management, itil, service management, Organizational change management, Corporate communication, Stakeholder management

Top Skills Details

Change management,itil,service management

Additional Skills & Qualifications

Nice‑to‑Have

Experience in regulated or compliance‑driven environments

Exposure to enterprise ITSM platforms (tool‑agnostic; Ivanti not required)

Experience integrating Change with Incident, Problem, Release, and Configuration Management

Personal Attributes Critical for Success

Temperament and patience — able to withstand resistance and slow adoption

Credibility through experience, not hierarchy

Comfortable being respected but not always liked

Collaborative but firm; pragmatic, not dogmatic

Able to influence senior technical leaders through logic, standards, and consistency

Certifications (Not Required but Preferred)

ITIL 4 Foundation

ITIL 4 Managing Professional designation or ITIL v3 Service Transition certification.

CCMP

Experience Level

Expert Level

This is a Contract to Hire position based out of Spring, TX.

The pay range for this position is $65.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Spring,TX.

This position is anticipated to close on Apr 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.