Change Control Manager

Description

Position Description The Alabama Medicaid Agency (AMA) is preparing for a major

transition from a monolithic Medicaid Management Information

System (MMIS) with 14 different business functions operated by a

single contractor to an interoperable, modernized system based on a

Service Oriented Architecture (SOA) operated by multiple contractors.

This multi-year “Modernization” project will include working with

multiple contractors, as well as working with multiple change

management pathways. A diverse set of module contractors will

provide design, development, and implementation (DDI) engagement

to fulfill the specifications outlined in various proposals and statements

of work. Each module has a team dedicated to managing the DDI

phase.

We are seeking an experienced ITSM Change Control Manager to lead

and oversee the change management process within this complex IT

environment. This role is responsible for ensuring that all changes to

MES infrastructure, and applications are assessed, approved,

implemented, and documented in a controlled and compliant manner.

The ideal candidate will have deep experience in IT Service

Management (ITSM), strong knowledge of change control processes,

and the ability to coordinate across technical teams, business

stakeholders, and leadership to minimize risk and service disruption.

The Change Control Manager facilitates changes to the production

MMIS environment. During the modernization project and on a

specific timeline, each module contractor’s solution will replace a

component of the current legacy MMIS. “production” MMIS

environment will change significantly with the replacement of each

module. Changes to the production MMIS environment will require

diligent coordination, monitoring, and communication. The contractors

may use a variety of development methodologies to include Agile,

Waterfall, Feature Driven Development (FDD), Rapid Application

Development (RAD) or a Hybrid approach. The Change Control

Manager is expected to manage the change control processes

associated with the various contractors and AMA subject matter

experts. AMA has created an Enterprise Change Management (ECM)

process with several checks and balances, including Boards with

specific authority. The Change Control Manager will interact with

department be out front of all change requests. The Change Control

Manager will stay engaged with department leaders as project-sizing

information is developed. The Change Control Manager coordinates

with department leaders when changes are ultimately presented to the

approval committee. The Change Control Manager facilitates the

change process when it involves more than one module or platform.

The Change Control Manager has minimum process control

enforcement authority over contractors but maintains responsibility for

administrative activities associated with the Executive Change Control

Board (ECCB), Module Change Board and MES Change Approval Board

(CAB). The expectation is that approved RFCs come in on time and

within budget. The person is expected to be self-motivated, organized,

and dependable.

Skills Required • Enterprise Change Governance Leadership

Provides strategic oversight of the enterprise change control

framework, ensuring all changes across the Medicaid Enterprise

System (MES) are governed in a controlled, auditable, and risk-

managed manner. Establishes and maintains change policies,

standards, operating procedures, and governance models aligned with

regulatory and enterprise objectives.

• Strategic Change Risk & Impact Management

Leads comprehensive risk evaluation across the enterprise change

portfolio, assessing cumulative system impact, operational risk,

regulatory implications, and business readiness. Ensures robust

documentation of risk likelihood, mitigation strategies, validation

plans, rollback procedures, resource alignment, and implementation

sequencing.

• Executive-Level Change Advisory & Board Governance

Oversee Change Advisory Board (CAB) and Enterprise Change Control

Board (ECCB) governance structures. Ensures all Requests for Change

(RFCs) are complete, risk-assessed, and decision-ready. Facilitates

structured review, executive reporting, decision documentation, and

accountability tracking. Ensures principal stakeholders or designated

delegates are present for informed decision-making.

• Multi-Contractor & Cross-Functional Coordination

Directs collaboration across module contractors, operations,

architecture, security, and business stakeholders to validate scope,

sizing, resourcing, financial impact, scheduling, and compliance

considerations. Ensures alignment across interdependent systems and

release calendars.

• ITSM Process Integration & Service Stability

Ensures Change Management is fully integrated with Incident,

Problem, Release, Configuration, and Knowledge Management

processes. Validates CMDB and service map impacts, monitors change-

related incident trends and drives corrective action to protect service

stability and operational integrity.

• Regulatory Compliance & Audit Readiness

Maintains full audit traceability of change activities in compliance with

Medicaid, CMS, HIPAA, and state oversight requirements. Enforces

segregation of duties, evidentiary documentation standards, and

governance controls to support internal and external audits.

• Release & Implementation Oversight

Directs enterprise implementation planning, including release

bundling, scheduling, blackout window governance, and forward

schedule of change (FSC) management. Oversees execution readiness,

business communication planning, and post-implementation

validation.

• Post-Implementation Review & Continuous Improvement

Leads structured post-implementation reviews to evaluate outcomes,

performance metrics, and risk realization. Analyzes change success

rates, emergency change trends, and service disruptions to drive

continual service improvement and process maturity.

• Performance Management & Executive Reporting

Defines and monitors enterprise Change Management KPIs, including

change success rate, emergency change frequency, change-related

incident volume, and SLA adherence. Provides executive dashboards

and strategic insights to support informed governance decisions.

• ITSM Tooling & Workflow Governance

Provides oversight of ITSM platform configuration (e.g., ServiceNow or

equivalent), ensuring automated approval routing, risk scoring,

workflow integrity, reporting accuracy, and system integration across

contractors and enterprise platforms.

• Stakeholder Communication & Organizational Influence

Leads structured enterprise change communications, including

stakeholder notifications, outage advisories, and business readiness

messaging. Exercises executive-level influence, conflict resolution, and

decision facilitation across a complex, multi-contractor governance

environment.

Skills Preferred • Ability to create/update project schedules for complex RFCs that

require an integrated schedule for coordination across modules

and progress monitoring to prevent schedule slippage

• Demonstrates professional interaction with a diverse group of

executives, directors, managers, and subject matter experts

• Written and verbal skills to effectively relay information to diverse

audience of receivers.

• Experience documenting lessons learned, and program updates

associated with Enterprise Change Management processes

• Ability to facilitate design sessions once the CAB releases RFC to

impacted module contractors

Experience Required • 5 – 7 Years of experience as a Change Control Manager

• Experience in creating policies and guides for Change Control

Board activities.

• Manage and optimize ITSM tools such as ServiceNow (or similar

platforms)

• Track and report on Change metrics (success rate, failures,

incidents caused by change)

• Develop dashboards and performance reports for leadership

• Strong knowledge of ITIL principles and practices

• Experience managing CAB processes in a large enterprise

environment

• Hands-on experience with ITSM tools such as ServiceNow or Jira

Service Management

Experience Preferred • 2 – 3 years of experience managing changes involving multiple

contractors

• Expert MS Project skills and experience managing multiple projects

simultaneously

• Expert/Advanced knowledge of all Microsoft Office products

including Office 365, Teams, and SharePoint Strong interpersonal

skills and team building expertise

• Excellent verbal and written communication skills

• Ability to work independently with minimal direction from State or

other team members

• Ability to work under pressure / to a deadline

• Ability to work in team-oriented environment

• Strong analytical and critical thinking skills

• Detailed oriented and highly organized

Education Desired • Bachelor’s degree in Information Technology, Computer Science,

or related field (or equivalent experience)

• 5+ years of experience in ITSM, with a focus on Change

Management or Change Control

Education Preferred • ITIL Foundation Certification

• Project Management Institute (PMI) Project Management

Professional (PMP) Certification or equivalent

Person must be willing to be 100% on site.

Skills

Change management, Project management, itsm, itil, itil service management, servicenow, Organizational change management, microsoft office

Top Skills Details

Change management,Project management,itsm,itil,itil service management,servicenow

Additional Skills & Qualifications

Preferred Skills:

2 – 3 years of experience managing changes involving multiple contractors

Skill

Expert MS Project skills and experience managing multiple projects simultaneously

Skill

Expert/Advanced knowledge of all Microsoft Office products including Office 365, Teams, and SharePoint Strong interpersonal skills and team building expertise

Certification

• ITIL Foundation Certification Project Management Institute (PMI) Project Management Professional (PMP) Certification or equivalent

Experience Level

Expert Level

This is a Contract position based out of Montgomery, AL.

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Montgomery,AL.

This position is anticipated to close on Apr 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.