Certified or Registered Medical Assistant (CMA or RMA)

JOB DESCRIPTION 

Title: Certified or Registered Medical Assistant 

Department: Clinical 

Classification: Non-Exempt 

Reports To: Director of Nursing

Direct Reports: None 

Position Summary 

The Medical Assistant will assist providers in examination and treatment of patients in an outpatient clinical facility.  Prepare treatment rooms, position instruments and equipment, as needed per chief complaint. Operate medical equipment, give injections and/or treatments, provide basic patient education and conduct patient calls under the direction of the provider. 

CCHC Core Requirements 

1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety – We recognize and correct potential hazards to protect our customers and ourselves.  

Key Responsibilities 

• Perform and document necessary preliminary exam needs on patient to include: height, weight, blood pressure, and temperature. Ensure patient chart is complete. Interview patient to identify current medical needs and relevant patient history. Assist with examinations, treatments, special tests and procedures. Administer and reconcile medication as directed by the physician.
• Performs venipuncture, skin puncture, and lab procedures with attention to accuracy by checking patient ID and DOB. The employee understands and follows HIPAA guidelines and ensures the confidentiality of patient results. Reporting results: Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs. Ensures all routine, daily, monthly, and annual maintenance and QC are performed, documented and kept for the appropriate number of years.
• Administer immunization injections. Review immunization record and potential allergic reactions. Identify and review side effects and treatment.
• Code, lab requests and procedures for billing. Verify and update patient data. Knowledge growth and development of individuals, and life stages. Collect data from patient/family inquiries and report to provider. Make patient referrals. Complete physician orders. Collection of data for general patient assessment. Works within the team to identify areas of improvement and actively participates in the improvement process.
• Reinforce patient education under the direction of the physician. Identify risk factors and chronic health problems. Report individual data to patient. Teach patient/family self-care management.
• Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Facilitate and/or participate in regular staff meetings.
• All other duties assigned as licensure allows.
• Works under the direct supervision of the Clinical Nurse Supervisor/Nurse Manager
• Performs other related duties as assigned.  

Minimum Qualifications 

• High School graduate or GED
• Current certification as a CMA or RMA.
• At least 2 years of Medical Assistant experience.
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with ability to keep accurate notes and records
• Experience with health IT systems and reports is desirable
• Bilingual preferred but not required
• BLS/CPR (or earned within 90 days of hire)
• Ability to travel to other clinical sites when needed 

Other Skills, Knowledge, and Abilities 

• Core values consistent with a patient- and family-centered approach to care
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
• Demonstrates a positive attitude and respectful, professional customer service
• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
• Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
• Proactively continues to educate self on providing quality care and improving professional skills 

Physical Demands and Work Environment 

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.  

The physical demands associated with this position include but are not limited to: frequent lifting, bending, climbing, stooping, and pulling; frequent repetitive motions; continuous standing and walking; repetitive movement of hands and fingers (typing and/or writing); lifting of greater than 50 pounds.  

The noise level in the work environment is low, consistent with that of a typical office.   

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)