The Casino Operations Supervisor is responsible for monitoring and supervising the daily operations of Slots, Casino Beverage, and Table Games, ensuring courteous, timely, and exceptional service is delivered by team members to all guests. The Casino Operations Supervisor oversees the activities of the casino floor to ensure an efficient, compliant, and profitable gaming environment, while ensuring guests have favorable gaming experience.
Supports team member development with training programs, established methods, procedures and guidelines, and high-quality service. Achieves desired results by developing team members through training programs and established methods, procedures, and guidelines to maintain high quality‑ service standards, and monitors performance through ongoing inspection, evaluation, and analysis
Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
Performs slot attendant, beverage server, bartender, or bar back job responsibilities throughout shift as applicable
Assists Table Games as needed
Familiarization with all Caesars Brand programs, systems, promotions, and events.
Responsible for coordinating workflow during shifts to meet business demands and ensure customer satisfaction.
Presents oneself as a credit to the Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.