Cashier - Food and Beverage

A Food and Beverage Cashier is responsible for totaling and processing guest food and beverage purchases in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As a Food and Beverage Cashier, you would be responsible for totaling and processing guest food and beverage purchases in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and acknowledge guests upon check-out from food and beverage outlet
• Ensure the proper recording of sales by opening checks in the point-of-sale system and closing them by charging the appropriate method of payment
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit cards, making change and processing gift certificates and cards
• Ascertain guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a supervisor, if necessary
• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• The proper accounting for and handling of both the daily cash receipts, as well as the assigned cash float

• Ascertain that all charged sales are correct and that the guest’s signature is on the receipt

• Preparare the cashier’s daily report

• Answer the phone on a courteous way

• Has complete knowledge of menu and of the daily specials and events

• Keep informed of all the activities of the Hotel, hours of operations and menus of all Food & Beverage areas and any special projects going on in the operation

• Know, understand and comply with the established procedures of the point-of-sale system

• Working areas should be kept clean and organized at all times

• Ensure a positive personal presentation (which includes the careful attention to uniform, hair, nails and others)

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

To be successful in this role the candidate must also demonstrate the following skills, knowledge and abilities:

• Associate's degree or two years of college education, minimum required
• 2 to 3 years of cashier experience, preferred
• Ability to communicate effectively in Spanish and English, required
• Computer literacy
• Ability to make simple mathematical calculus
• Ability to comprehend instructions and provide information on a one-on-one basis, required
• Available to work on a rotating schedule on different days including weekends and holidays, and different shifts

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!