Care Coordinator
Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of a team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system.
In joining our clients’ Care Navigation team, you’ll have the important role of helping members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.
Responsibilities:
- Provide telephonic support for our Care Navigation program, care managers, and members the company serves
- Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
- Work directly with members, vendors and providers to ensure superior coordination of care
- Co-manage cases with care managers, ensuring all assigned tasks are completed on time
- Act as liaison between Care Navigation and other Customer Service teams within our company, ensuring member needs are met in an accurate and timely manner
- Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
- Other duties and projects as assigned by Manager
Qualifications:
- 1+ years experience in customer-facing role, healthcare experience is preferred.
- Bilingual: (English/Spanish) is a plus
- Bachelor's or Associate's degree is a plus
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
- Self driven and able to maintain composure and compassion when balancing a high volume of tasks
- You are comfortable navigating multiple computer applications with dexterity
Compensation: $27.64 per hour
ID: 2653
