Russell Tobin's client, an American banking company, is hiring a Care Coordinator in Lehi, UT (Hybrid)
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Location: Lehi, UT 84043 (Hybrid) (Tuesdays & Thursdays in office)
Duration: 6+ months with possible extensions
Pay rate: $24.00-26.00/hr on w2
Job Summary:
- Provide telephonic support for our Care Navigation program, care managers, and members serve
- Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
- Work directly with members, vendors and providers to ensure superior coordination of care
- Co-manage cases with care managers, ensuring all assigned tasks are completed on time
- Act as liaison between Care Navigation and other Customer Service teams, ensuring member needs are met in an accurate and timely manner
- Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
- Other duties and projects as assigned by Manager
Qualifications:
- 1+ years experience in customer-facing role, healthcare experience is preferred.
- Bilingual: (English/Spanish) is a plus
- Bachelor's or Associate's degree is a plus
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
- Self driven and able to maintain composure and compassion when balancing a high volume of tasks
- You are comfortable navigating multiple computer applications with dexterity
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
