Call Center Specialist [81803]

A dynamic financial services company is looking for a Retail Deposits Servicing Call Center Specialist to join their team. This temporary role is based on-site and offers an opportunity to work in a supportive customer service environment.

Retail Deposits Servicing Call Center Specialist Responsibilities:

• Provide high-quality customer service by accurately addressing inquiries about depositor accounts, policies, and processes.
• Respond to incoming calls and email inquiries, delivering precise account information and resolving issues efficiently.
• Conduct account analyses, research, verify, and perform necessary actions to maintain account accuracy.
• Log comments clearly, update deposit applications, and ensure database updates are complete and correct.
• Escalate service reports and document customer feedback to improve service quality.

Retail Deposits Servicing Call Center Specialist Qualifications:

• High school diploma or equivalent.
• Prior banking experience or a background in customer service.
• Knowledge of banking procedures, departmental systems, and Microsoft Word/Excel.
• Ability to manage multiple priorities professionally and calmly in a fast-paced environment.
• Strong communication skills, data entry proficiency, and a team-oriented mindset.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.