CALL CENTER REPRESENTATIVE - HYBRID

This role supports a fast-paced, 24/7 contact center by responding to a high volume of inbound and outbound calls from members and other individuals. You will provide accurate information about financial products and services, complete account transactions, and create positive member experiences through active listening, professional communication, and strong multitasking in multiple systems.

Responsibilities

• Respond to a high volume of inbound and outbound calls in a structured, schedule-driven contact center environment.
• Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
• Perform account transactions and related functions in accordance with established policies and procedures.
• Use active listening skills to understand member needs and concerns, and respond with empathy and professionalism.
• Navigate and adapt to multiple computer systems simultaneously while maintaining accuracy and efficiency.
• Advise members on additional products and services that may meet their financial needs and deepen their relationship with the institution.
• Ensure full compliance with policies, procedures, and regulatory requirements during every member interaction.
• Maintain a high standard of customer service while handling back-to-back calls for extended periods.
• Follow structured schedules, including breaks and meal periods, and adhere to assigned shift expectations.
• Document member interactions and actions taken in the appropriate systems in a timely and accurate manner.

• Proven customer service experience in a professional, high-contact environment such as a call center, administrative office, receptionist/secretary role, banking/mortgage, or high volume retail.
• Experience handling high volume calls in a structured, schedule-driven contact center or similar environment.
• Strong data entry skills with attention to accuracy and detail while working quickly.
• Ability to manage inbound and outbound calls efficiently and professionally.
• Comfort working in a very structured environment with defined schedules, procedures, and performance expectations.
• Ability to learn and navigate multiple computer systems and applications simultaneously.
• Strong verbal communication skills with clear, professional phone etiquette.
• Demonstrated ability to follow policy and procedure to ensure compliance.
• Capability to handle back-to-back calls for extended periods while maintaining quality and composure.

• Background in call center, administrative support, secretary/receptionist, banking or mortgage services, or high volume retail is highly relevant.
• Experience in a professional office or financial services environment is beneficial.
• Comfort discussing financial products and services with members or customers.
• Ability to identify member needs and suggest appropriate products or services.
• Strong organizational skills and reliability in adhering to schedules and structured workflows.

Join a mission-driven financial institution that serves the financial needs of military communities and their families around the world. You will be part of a large, stable organization with hundreds of branches globally and a contact center that supports members 24/7/365. The culture emphasizes work-life balance by encouraging you to select a shift that fits your life with reasonable flexibility, while providing the opportunity to develop your skills in a professional, service-oriented environment.

Work Environment

This is a remote contact center position, with candidates required to live within approximately 60 miles of Winchester or Tidewater. The contact center operates 24/7/365 to support members worldwide, and you will work within a structured, schedule-driven environment. Shifts are generally flexible, meaning your start and end times can vary within about a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back-to-back calls for most of your shift and may be on the phone for up to four hours before your next scheduled break. Breaks and meals occur at designated times and must be taken as scheduled. You will work on a computer using multiple systems and applications throughout the day in a professional, remote setting.

Job Type & Location

This is a Contract to Hire position based out of Front Royal, VA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Front Royal,VA.

This position is anticipated to close on May 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.