Call Center Representative

We are seeking a dependable and customer‑focused Call Center Representative to handle inbound and/or outbound customer communications. This role serves as the primary point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience through clear communication and effective problem‑solving. This role is 100% on-site and must be in Honolulu, Hawaii. If you are interested, please apply and one of our recruiters will reach out to you.

Schedule:

• Operational hours are 7:00 AM – 7:00 PM, Monday through Sunday
• Must have flexible availability within these hours
• Must be able to work at least one weekend day

Responsibilities

• Handle a high volume of inbound calls and/or make outbound customer calls
• Provide accurate information regarding products, services, billing, and account inquiries
• Resolve customer concerns by following established procedures and guidelines
• Document customer interactions, transactions, and outcomes in CRM or internal systems
• Escalate complex issues to supervisors or appropriate teams when needed
• Process orders, payments, returns, and account updates
• Adhere to scripts, compliance requirements, and performance expectations
• Meet or exceed call handling, customer satisfaction, and resolution metrics
• Maintain professionalism and a customer‑first approach at all times

Qualifications

• High school diploma or equivalent required
• Strong verbal communication and active listening skills
• Ability to multitask and navigate computer systems efficiently
• Problem‑solving and conflict‑resolution skills
• Patient, empathetic, and customer‑service‑oriented mindset
• Basic data entry and typing proficiency
• Comfortable working in a fast‑paced, high‑volume environment
• Prior customer service or call center experience preferred (but not required)

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Apr 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.