The Senior Manager, Business Transformation will lead and deliver complex enterprise transformation engagements across manufacturing, supply chain, and engineering-intensive industries. This role combines deep process expertise with the ability to build business cases, design future-state operating models, and orchestrate cross-functional programs from assessment through value realization.
The candidate will serve as engagement lead on client-facing transformation programs where they will own the relationship from executive workshop through roadmap delivery while contributing to the growth of NTT DATA’s Business Transformation Office practice, methodology, and reusable intellectual property. This is a player-coach role.
Key Responsibilities
Engagement Leadership & Client Delivery
- Lead enterprise transformation assessments end-to-end: current-state discovery, process mapping, gap analysis, future-state design, and roadmap development.
- Facilitate executive workshops (C-suite / VP level) to align business strategy with transformation priorities, define KPIs, and build consensus on investment sequencing.
- Own client relationships at the engagement level: managing scope, timeline, risk, and steering committee communications.
- Build and present business cases that connect process improvements to quantified financial outcomes (cost reduction, revenue acceleration, working capital impact).
- Coordinate cross-functional workstreams across business, IT, and third-party delivery teams during complex program execution.
Process & Architecture Expertise
- Map current-state processes, define control points and KPIs, and design future-state process architectures aligned to platform capabilities (SAP, Oracle, Windchill, Teamcenter, etc.).
- Define operating model components: roles, governance structures, RACI matrices, and decision-rights frameworks for transformed processes.
- Create business capability maps, value streams, and target-state enterprise architectures that connect strategy to execution.
Value Quantification & Realization
- Apply value mapping methodologies to translate process improvements into measurable financial and operational outcomes.
- Build and maintain value realization dashboards that track benefit capture from baseline through go-live and steady state.
- Develop technology roadmaps and debt remediation plans that sequence investments against quantified business value.
- Partner with client finance and operations leadership to validate assumptions, define measurement protocols, and report on realized value.
Practice Development & IP Contribution
- Contribute to the development and refinement of BTO methodologies, frameworks, templates, and reusable assets.
- Support business development activities including proposal development, solution architecture, and client pursuit presentations.
- Mentor junior team members (analysts, consultants) through hands-on project coaching.
Basic Qualifications
- 10+ years of experience in management consulting, enterprise transformation, or industry roles leading cross-functional change programs.
- Functional expertise in the business of IT with the ability to map processes, identify gaps, and design future-state solutions.
- Demonstrated experience facilitating executive workshops and presenting to C-suite / VP-level stakeholders.
- Proven track record of building business cases with measurable outcomes
- Hands-on experience with enterprise platforms (SAP, Oracle, PTC Windchill, Siemens Teamcenter, or equivalent) in a functional/process capacity as someone who understands what these systems do and how they enable process change.
- Strong written and verbal communication skills with the ability to translate technical complexity into executive-ready narratives.
- Must reside in the United States. Travel up to 25–50% based on client requirements.
Preferred Qualifications
- Experience leading ERP consolidation or platform migration assessments (multi-instance to single-instance, legacy to cloud).
- Familiarity with enterprise architecture frameworks (TOGAF, Zachman) or business architecture disciplines (capability mapping, value stream analysis).
- Experience with Digital Transformation in manufacturing environments: MES, IoT/IIoT, Private 5G, or Industry 4.0 initiatives.
- Experience working in or with manufacturing, industrial, supply chain, or engineering-intensive organizations.
- Background in change management methodologies (Prosci, ADKAR) or organizational design.
- Prior consulting firm experience (Big 4, tier-1, or boutique transformation practices).
- MBA or advanced degree in engineering, operations, supply chain, or related field.
