Business Operations Analyst

Ford Global Career Site
Dearborn, MI

Objectives of this Role:

  • Provide program leadership for technical recognition and professional development projects, ensuring all technical engagements align with broader Ford skill teams such as Tech Strategy and Product Development.
  • Generate data-driven insights by maintaining and analyzing program data to report metrics and drive continuous process improvements across all technical engagements.
  • Utilize custom dashboards and data visualization tools to drive strategy synthesis and provide leadership with real-time visibility into program health.
  • Facilitate stakeholder management by establishing and maintaining relationships with internal teams, committee members, and global technical specialists to ensure alignment on key milestones.
  • Proactively identify and execute initiatives to optimize operational efficiency and enhance the delivery of technical programs.

Responsibilities:

  • Manage technical recognition and award programs by evaluating submissions for adherence to requirements and ensuring the visibility of high-impact projects to Ford leadership.
  • Create and maintain custom dashboards using PowerBI, QlikSense, and Jira to track KPIs, program milestones, and the latest updates for technical engagements.
  • Regularly present data-driven insights and new operational methods/tools to leadership teams to gain alignment and buy-in.
  • Direct the execution of technical summits and learning series, including budget estimation, expense tracking, and procurement of necessary financial instruments.
  • Coordinate logistical aspects for high-profile technical engagements, collaborating with venues, AV teams, and technical speakers to ensure successful delivery.
  • Develop and execute formal communication plans in partnership with Ford Technology Communications to ensure global reach and visibility of all technical engagements.
  • Ensure program alignment with other Ford skill teams to support overall corporate objectives and strategic synthesis.
  • Identify and implement new methods, processes, or tools to optimize program delivery and enhance operational efficiency across the technical community.
  • Maintain accurate global technical specialist databases to facilitate timely communication, updates, and registration management for various technical engagements.
  • Analyze post-engagement feedback and performance data to generate executive summaries and drive continuous process improvements.
  • Design and maintain SharePoint pages and web content to ensure technical community members have access to the latest program information and resources.
  • Utilize Microsoft Forms, Power Automate, and Power Apps to streamline registration processes, surveys, and automated communications, enhancing overall program efficiency.
  • Produce high-quality management presentation content, applying graphic design proficiency to communicate the strategic impact of technical engagements.
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