This position plans, organizes, and directs complex professional, administrative and technical work overseeing all utility service account activities including billing, utility services, collections, meter reading, and other work as required. The Business Office Supervisor shall exercise general supervision over Business Office personnel. The Business Office Supervisor shall report to the Finance Manager.
Qualification Requirements
Employee shall perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodation may be made for individuals with disabilities to enable them to perform their essential functions.
Please note:2026 Hiring Range: $41.90 - $46.68 per hour depending on qualifications
2026 Pay Range: $41.90 - $49.88 per hour.
*2026 Performance based pay opportunity: Up to $55.87 per hour.
*The City of Brainerd utilizes a performance-based pay system as noted above. Our system provides an opportunity for additional pay steps based on merit. Contact the HR Department if you would like to learn more about our system.
- Participate in Utility strategic planning efforts as well as addressing policy and management issues.
- Attend training and education seminars on areas of customer service and utility services.
- Oversee and participate in the retention and disposal of official records for the business office.
- Provide professional advice to Public Utilities Director, Finance Manager, and Board of Commissioners.
- Participate in meetings with boards, commissions, and the general public.
- Provide assistance, as needed, to all divisions of the Utility.
- Oversee all areas of monthly utility billing.
- Implement and review billing rates for electric, water, and wastewater for all customers.
- Manage the customer portal platform for customers to view their utility usage.
- Strive to establish good relations with local businesses, with the purpose of increasing the opportunity for promoting energy efficiency.
- Oversee and participate in utility services which includes the energy conservation program, rebates, budget billing, and summer sewer rates.
- Participate in reporting annual utility energy savings and conservation spending to the State of MN.
- Design brochures, pamphlets, and other necessary forms for means of communication with customers.
- Oversee the Utility website and social media accounts.
- Provide leadership and direction in the development of short and long-range plans for business office and utility services.
- Supervise workflow and activities of business office staff, to create a work environment conducive to creativity and teamwork.
- Plan, develop, and implement training programs for staff and customers.
- Develop and manage policies, procedures, operating structure, and set standards and guidelines to ensure consistent customer service and satisfaction.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Knowledge of management practices and techniques in each of the functional areas above which falls within current or potential responsibilities of the position; relevant legal requirements; the mission, services, and challenges of the division.
- Ability to plan, direct and effectively supervise the work of professional, technical, and support staff; develop and maintain effective working relationships at all levels within and outside of the division; prepare effective correspondence and reports; and communicate effectively verbally and in sensitive interpersonal situations.
- Ability to provide leadership, motivation, and constructive performance reviews to staff, ensuring their respective commitments to their work-related goals.
- Ability to communicate effectively verbally and in writing; ability to establish and maintain effective working relationships with employees, Commission, and the general public.
- Knowledge of marketing practices and principles.
- Proficient in the use of PC’s and relevant software packages. Possess the ability to create spreadsheets, compose correspondence, reports, documents, brochures, and pamphlets.
Education, Experience and Special Requirements
- Graduation with the minimum requirement of a two-year post-secondary degree in business, accounting, communications, or related field.
- Three or more years of professional related experience.
- Three or more years of supervisory experience working with employees and heavy public contact.
- Equivalent combination of education and experience as determined by the Utilities Director.
- Valid MN driver’s license.
- Notary Public Certification may be obtained within six months of hire.
Desired Qualifications:
- Graduation from an accredited four-year college or university with a bachelor’s degree in business, communications, or related field is desirable.
Work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking and hearing, using hand to finger, handle or feel and repetitive motions, frequently requires sitting and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work is generally in a moderately noisy location (e.g. business office, light traffic). Employee is not required to work in adverse weather conditions.
