Business Manager - Vice President

Join our Commercial & Investment Bank Finance & Business Management team, where you’ll help shape the future of operations and client service. You’ll partner with leaders across the business to drive innovation, deliver impactful solutions, and turn data into actionable insights. If you thrive in a collaborative, fast-paced environment and are passionate about transformation, we want you on our team.

As a Vice President, Business Manager in Finance & Business Management (F&BM) within the Commercial & Investment Bank, you will play a pivotal role supporting the Client Onboarding & Documentation organization, AI for Operations initiatives, and the Chief Data & Analytics Officer for Operations and Client Service. You’ll drive transformation projects, shape product and operations strategy, and deliver insights that enable senior stakeholders to achieve operational excellence and measurable business outcomes.

Job Responsibilities

• Partner with senior leaders to define objectives, targets, and metrics, translating strategy into actionable roadmaps and measurable outcomes
• Lead or support operations product and transformation initiatives, including process re-engineering, digitization, AI/automation use cases, and location planning, from problem framing through benefits realization
• Own headcount and expense forecasting in partnership with Finance; support annual budgeting and business reviews
• Manage allocations and activity-based costing; support cost-to-serve modeling and benchmarking to inform pricing and investment priorities
• Develop business cases and investment memos, including options analysis, financial models, risks, and success metrics
• Run the investment governance process, including intake, prioritization, approvals, and benefits tracking
• Build and evolve operational and product metrics frameworks; design executive dashboards and management reporting that connect KPIs to strategy
• Analyze large, complex data sets to identify performance trends and root causes; turn insights into executive narratives and recommendations
• Prepare and deliver materials for senior forums, helping the business “tell the story” with clarity and impact
  Coordinate deliverables across business managers, finance, technology, and operations; drive cross-functional decisioning and issue resolution

• Manage business hygiene and governance, supporting training, access recertifications, resiliency planning, expense approvals, and people agenda initiatives

   

Required Qualifications, Capabilities and Skills

• Bachelor’s degree
• 6+ years of experience in financial services or adjacent industries in business management, operations/product management, strategy/consulting, or transformation roles
• Demonstrated experience leading operations product or transformation efforts with measurable outcomes
• Proven ability to craft investment-grade business cases and executive-ready materials; strong financial acumen in budgeting, forecasting, allocations, and cost modeling
• Advanced data literacy: ability to structure analysis, interpret complex data, and translate insights into decisions; comfort partnering with data & analytics teams
• Exceptional communication and storytelling skills for senior audiences
• Strong stakeholder management and collaboration skills across multiple levels and functions; ability to influence without direct authority

• Highly organized, self-motivated, and adept at managing multiple priorities in a fast-paced environment
  Excellent PowerPoint and Excel skills

   

Preferred Qualifications, Capabilities and Skills

• Experience with AI tooling and implementation 
• Experience with dashboarding/BI tools 
• Previous people management experience