Business Excellence Specialist

Business Excellence Specialist 

The Business Excellence Specialist is an essential member of the BE organization who will support store success both remotely & onsite.  Reporting directly to the North American Business Excellence Leader, this individual will work closely with leadership to implement new sales initiatives as they relate to store success. Problem-solving, onsite validation, Onsite Store Support, and Store Manager training are all a large part of the job. Occasional project management will be required, as well as Policy & Process development and maintenance.  

This position requires travel up to 75% of the time. 

Position Responsibilities

Validation 

• Onsite validation of compliance & Business Excellence elements
• Store Business Review & Business Excellence Process Confirmations
• In-person store audits

Discovery & Problem Solving 

• Visit stores with chronic misses on Business Excellence metrics, establish Root Causes
• Recommend corrective actions to be completed that will correct the problem
• Support branches in need of onsite emergency support

Store Manager Training

• Coordinate & assign online training for new Store Managers
• Conduct Virtual training to supplement online training, including "go-do" assignments to review with your students
• Onsite visits to reinforce the above training and validate understanding/implementation

Projects & Other

• Project Manage New Store Openings

• Act as ERP Subject Matter Expert to support questions from all departments, mainly branches.

   

• Policy writing & maintenance
• ERP programming testing and new functionality change management
• Testing new processes for the Digital Team

YOU MUST HAVE

• 2 years of experience of multi - site leadership or Minimum 2 year of experience as an Operations Manager.

WE VALUE

• Solid business sense balanced with technical aptitude
• Time Management skills, ability to balance urgent vs important
• Excellent communication skills
• Some project management experience
• Cross-functional management ability
• Experience driving change
• Ability to influence at varying levels of the organization
• Advanced MS Office proficiency including Excel and PowerPoint

WHAT'S IN IT FOR YOU:

• Monday to Friday working hours - very few weekends 
• Opportunity to progress within a global business
• An opportunity to impact Store success

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