Business Application Specialist I

Requisition ID: 48741 Work Location: Human Services - Pembroke 6 offices Pay Range: G.25, $57,012.80 - $88,358.40 Starting Salary: Depending upon Qualifications Work Schedule: Monday-Friday 8:00am to 4:30pm Part Time Hours/Wk: Job Open Date: 4/6/26 Application Deadline: 4/13/26

Job Duties:

The City of Virginia Beach is looking to hire a candidate for the Business Applications Specialist I Trainer position. The ideal candidate will plan, develop, and manage, in collaboration with HHS team, a comprehensive training program modules for the Department of Human Services Behavioral Health and Developmental Services Division (BHDS) current Comprehensive Healthcare Records (CHR) system. These training modules will be suitable for system components utilized by administrative, clinical, and clerical staff.

Duties:

• Design, develop, and deliver innovative and engaging training courses for all the EHR/EMR and records management systems used by BHDS. Will also work closely with Human Services Subject Matter Experts, BHDS leadership, HHS IT Solutions and Users.

• Design, develop, deliver, and maintain clinical business systems focused curriculum that is continuously improved and revised as new business (clinical programs) requirements are developed and when policy and regulatory changes occur at the local, state, and federal level.

• Represent the department in new system implementations and coordinate additional departmental participation as needed; participate in the evaluation of design elements; assist in diagnosing and resolving application issues; and distribute reports.

• Collaborate with HHS team, BHDS leadership and program subject matter experts to conduct acceptance testing; report system defects to vendor and recreate problems in test environment to identify user or system errors; assist in determining causes of system problems and work with vendor BHDS leadership and HHS staff to determine appropriate corrective actions.

• Provide liaison with BHDS staff and HHS and vendor for disaster recovery; work closely with BHDS leadership, vendor and HHS technical staff; and act as intermediary between end- users and HHS staff to resolve user and system problems.

• Contribute to development of user training materials, general guidelines, and policies for the use of departmental data and may coordinate these tasks; participate in department system training workshops, product demonstrations, and conferences; conduct user training; develop and provide briefings for staff on specialized department application services and components; and aid other staff as needed.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Leave.

Official City Job Description:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Business-Application-Specialist-I-01827.pdf

Working Conditions:

https://workingcondition-summary-prod.s3.amazonaws.com/B.007584.1.pdf

Minimum Requirements:

MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. Must have a current and valid drivers license.

SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required: Resume

Preferences:

Experience with training administration for a healthcare or similar organization.
Experience with Electronic Healthcare Records (EHR)/Electronic Medical Records (EMR) systems.
Experience developing and delivering training curriculums and materials
Experience with in-person, virtual and hybrid classroom models.
Experience working with Quality Assurance &/or Leadership to develop effective individualized remediation training plans to improve compliance and performance outcomes.

Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.