Business Analyst, P&C Insurance Domain

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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Business Analyst, P&C Insurance Domain

In this role, we are seeking a highly motivated individual who possesses analytical skills, with a strong understanding of the wholesale brokerage insurance industry. The role requires strong domain expertise in personal and/or commercial P&C lines, underwriting, policy administration, billing, and claims. The BA will work closely with business stakeholders, SMEs, and technical teams to gather requirements, document processes, and ensure successful delivery of solutions.

We are inviting applications for the role of Senior Business Analyst/Lead within the P&C Insurance domain. The ideal candidate is a highly motivated professional with strong analytical and delivery management skills, and a deep understanding of the wholesale brokerage insurance ecosystem.

This role requires proven domain expertise across personal and/or commercial P&C insurance, including underwriting, policy administration, billing, and claims. The individual will work closely with business stakeholders, SMEs, product owners, and technology teams to drive requirements definition, solution design, and end‑to‑end delivery execution.

In addition to core Business Analyst responsibilities, this role will serve as a Lead, ensuring timely, high‑quality execution of initiatives using Agile methodologies.

Responsibilities

• Elicit, analyze, and document business requirements, functional specifications, and user stories for P&C insurance products.
• Translate business needs into clear, actionable requirements for technology teams.
• Perform current-state and future-state process mapping (AS-IS, TO-BE).
• Conduct gap analysis across systems, workflows, and data.
• Support initiatives related to underwriting, policy lifecycle, rating, quoting, binding, billing, and claims.
• Collaborate with product and actuarial teams on rating rules, coverage forms, and business workflows.
• Create high-quality documentation including BRDs, FSDs, UAT plans, process flows, and SOPs.
• Act as the primary liaison between business units and IT.
• Support User Acceptance Testing (UAT) by defining test scenarios, validating functionality, and tracking defects.
• Ensure solutions meet business requirements and deliver expected outcomes.
• Own and manage end‑to‑end delivery of assigned initiatives, ensuring adherence to scope, timelines, and quality standards.
• Track delivery progress, risks, dependencies, and issues; provide clear status reporting and escalation as needed.
• Proactively identify process improvements and drive continuous improvement initiatives across analysis and delivery practices.

Minimum Qualifications

• Familiarity with a variety of both legacy and modern Policy Admin platforms (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred). Hands-on experience with Insurity platforms is a plus.
• MUST Have: P&C experience (preferable in Specialty Insurance) as Business Analyst, Lead Business Analyst (10+ years) or Product Owner.
• Forms, rating, policy servicing, entire policy lifecycle experience, Configuration Experience – 8+ years.
• Hands on SQL experience – 5+ years.
• Solid experience working in Agile environment. Both Scrum and Kanban.
• Hands on experience with Jira, Confluence, Service Now, ITIL tools and process framework.
• Superior analytical and problem-solving abilities.
• Proven ability to work independently while effectively leading cross‑functional teams.
• Nice to have Cloud experience, Azure Cloud, GCP.

Preferred Qualifications/ Skills

• Certification in Agile, Business Analysis, or Insurance.
• Exposure to data analysis tools (SQL, Power BI, Excel).
• Experience working with integrations, APIs, and system modernization projects.
• Bachelor’s degree in business administration or computer science or related field.
• 10+ years of overall professional experience delivering complex insurance technology solutions.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $80,000 to $100,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. <Dallas Metro> area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.