Business Analyst- Commercial Lending

Summary Of Role

The Business Analyst – Commercial Lending serves as a key liaison between commercial lending, credit administration, operations, and technology teams. This role is responsible for analyzing business processes, identifying operational improvements, and supporting the implementation of systems, reporting, and workflow enhancements that improve the efficiency, accuracy, and scalability of the commercial lending function.

The Business Analyst will work closely with Commercial Banking leadership, Credit, Risk, and Operations to ensure lending processes, data, and reporting support sound credit decision-making, regulatory compliance, and a strong client experience.

Major Duties and Responsibilities

• Analyze and document commercial lending workflows, including loan origination, underwriting, approval, booking, servicing, and portfolio monitoring.
• Identify opportunities to improve efficiency, automation, and process standardization within commercial lending operations.
• Partners with lenders, credit analysts, and loan operations teams to streamline documentation, approval processes, and loan servicing workflows.
• Assist in developing process documentation, workflow maps, and procedural guides for commercial lending activities.
• Serve as a subject matter liaison for commercial lending systems including Loan Origination Systems (LOS), credit platforms, document management systems, and core banking platforms.
• Support system implementations, enhancements, and upgrades related to commercial lending platforms.
• Translate business needs into technical requirements and system specifications.
• Participate in user acceptance testing (UAT) and system validation for lending-related technology initiatives.
• Develop and maintain reporting and dashboards related to:
• Commercial loan pipeline
• Portfolio performance
• Credit quality metrics
• Loan production trends
• Support data analysis that assists leadership in monitoring portfolio risk, loan growth, and operational performance.
• Ensure data accuracy and integrity across commercial lending systems and reports.
• Assist with ensuring commercial lending processes align with regulatory expectations and internal risk management standards.
• Support documentation and reporting required for credit administration, internal audit, and regulatory examinations.
• Work with Risk and Compliance teams to enhance monitoring and reporting related to commercial lending activities.
• Participate in cross-functional projects related to commercial lending strategy, digital transformation, and operational improvement initiatives.
• Support implementation of new products, services, or lending technologies.
• Assist leadership in evaluating business impacts of process changes and technology implementations.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge & Skills

Experience

Seven plus years of banking, or financial sales experience

Education/Certifications/Licenses

Bachelor’s Degree in Finance, Business Management, Information Systems, Banking or related field.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the

position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Role Important Behavioral Skills

• Strong communication skills to develop good working relationships and to promote cooperation and compromise among various departments.
• Display the ability to research and comprehend a high level of knowledge in current and developing regulations.
• Ability to develop and maintain effective working relationship at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.
• Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required.
• Strong organizational skills.
• Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress.
• Ability to maintain personal and work direction when faced with ambiguity.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.