Box Office Assistant

Click here to learn more about the City of Tracy and here for the job announcement.TENTATIVE RECRUITMENT SCHEDULE
Application Deadline:APRIL 20, 2026Selection Interviews:THE WEEK OF MAY 4, 2026

THE IDEAL CANDIDATE
The ideal candidate for the Box Office Assistant role is someone who brings both professionalism and personality to the front of the Grand Theatre. They enjoy engaging with the public, work well as part of a team, and take pride in creating a welcoming experience for patrons, performers, and guests. This individual is friendly, adaptable, and comfortable being the face of the theatre during events. They demonstrate strong customer service skills, communicate clearly, and remain calm and courteous in fast-paced or high-volume situations. The ideal candidate takes initiative, stays organized, and can work independently. They are dependable, detail-oriented, and able to manage multiple tasks while maintaining accuracy and a positive attitude.Experience in box office operations and/or events operations is highly desirable!

Because the Grand Theatre operates on an event-driven schedule, the ideal candidate is flexible and willing to work evenings, weekends, and occasional holidays based on performance and show needs. They understand the importance of supporting both front-of-house operations and visiting talent with professionalism, discretion, and a service-oriented mindset.
DEFINITION

Under general supervision, performs duties related to the operation of the box office, including patron services, ticketing operations, and subscription sales; maintains box office records; and performs related duties, as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management staff. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is a technical classification performing a wide variety of box office work. Incumbents serve to relieve the supervisor of performing administrative detail work and are expected to function with very little direct oversight. Successful performance of the work requires the frequent use of tact, discretion, and independent judgment, knowledge of departmental and City activities, and extensive staff contact. This class is distinguished from other box office classes by the nature, scope, complexity, and diversity of responsibilities involved in the box office function. This class is distinguished from the Box Office Coordinator in that the latter provides coordination and oversight for all subscription sales, ticketing operations, box office operations, patron services issues, and supervision of house staff.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs daily box office activities, including opening and preparing for sales, processing ticket sales and membership transactions, refunds, and exchanges via telephone or in person; records transactions.
• Operates box office computer systems; maintains box office records and files, financial records, and sales reports.
• Assists with coordination of concession functions; monitors and maintains concession supplies and inventory.
• Responds to questions and inquiries from theater patrons regarding performance and ticketing information.
• Responds to questions and inquiries from arts education patrons regarding classes and workshops conducted in the facility; processes arts education class enrollment, withdrawals, transfers, and financial assistance applications.
• Prepares daily cash deposits from ticket sales, art gallery purchases, and class registrations.
• Assists with training part-time staff and/or volunteers on box office procedures and systems.
• Performs other related duties as assigned.

KNOWLEDGE OF

• Principles, practices, methods, techniques, procedures, and service delivery needs related to box office operations and services.
• Principles and procedures of recordkeeping, report preparation, and cash collection and handling.
• Business arithmetic and basic statistical techniques.
• Record keeping principles and procedures.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs (e.g., Microsoft software packages and online ticketing software and website). to conduct business functions, compile, and/or generate documentation.

ABILITY TO

• Understand the organization and operation of event ticketing, live events, and theater necessary to assume assigned responsibilities.
• Maintain facilities and equipment in a clean, safe, and secure manner.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Make accurate business arithmetic and statistical computations; accurately process cash transactions.
• Perform administrative support work with accuracy, speed, and minimal supervision.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12th) grade supplemented by college level coursework in accounting, business administration, communications, or a related field and one (1) year of progressively responsible experience involving responsible customer service, ticket sales work, cashiering, or related area.Experience in Box Office operations is desirable.

LICENSES AND CERTIFICATIONS

• Possession of, or the ability to obtain, a valid Class C California driver’s license upon appointment.
• May be required to complete National Incident Management System (NIMS) Training.

PHYSICAL DEMANDSMust possess mobility to work in a standard theater and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds with the use of proper equipment.
ENVIRONMENTAL CONDITIONSEmployees work in an office environment with moderate to loud noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
WORKING CONDITIONSThis job requires working a flexible schedule including evenings and weekends as needed.
DISASTER SERVICE WORKERAll City of Tracy employees are, by State and Federal law, Disaster Service Workers. The roles and responsibilities for Disaster Service Workers are authorized by the California Emergency Services Act and are defined in the California Labor Code. In the event of a declaration of emergency, any employee of the City may be assigned to perform activities which promote the protection of public health and safety or the preservation of lives and property. Such assignments may require service at locations, times, and under conditions that are significantly different than the normal work assignments and may continue into the recovery phase of the emergency. If a “Local Emergency” is declared during the employee’s shift, employees will be expected to remain at work to respond to the emergency needs of the community. If a “Local Emergency” is declared outside of the employee’s shift, employees must make every effort to contact their direct supervisor or department head to obtain reporting instructions as Disaster Service Workers.