Billing And Collections Specialist

Due to significant business growth (over 30% year over year), we are adding a dedicated Billing Specialist to support our expanding customer base. This role plays a key part in resolving billing issues, clearing credit holds, supporting payment resolution, and ensuring orders move smoothly through production.

This role works closely with the Accounting team and requires strong communication skills, consistency in applying policies, and a solution‑oriented mindset.

• Partner with Accounting to investigate and resolve customer billing issues, including discrepancies, credits, and potential overbilling.
• Review customer accounts to determine next steps and ensure accurate billing records.
• Create credits as needed based on account investigations.
• Clear credit holds daily by conducting outbound outreach to customers.
• Contact past‑due customers to resolve outstanding balances and support payment resolution.
• Work with customers to identify and resolve payment‑related issues that may impact order processing.
• Update and maintain existing payment plans, including verifying and adding new payment methods.
• Provide clear, customer‑friendly communication when discussing billing concerns and payment options.
• Prepare and send approximately 5 quotes or custom invoices per day.
• Set up orders accurately in internal systems to ensure smooth processing.
• Apply existing payments and coordinate with Accounting to keep accounts current.
• Provide clear and well‑organized documentation to support billing inquiries.
• Assist with month‑end and quarter‑end accounting activities.
• Support overall accounting operations, including cash flow and account reconciliation activities.
• Flex between billing, collections, and administrative tasks based on weekly volume and business needs.

• 1+ year of experience in billing, accounts receivable, or collections
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Customer‑focused, solution‑oriented mindset
• Ability to manage multiple tasks and pivot priorities in a fast‑moving environment

• Join a growing organization with strong year‑over‑year growth
• Be part of a collaborative team that values accuracy, customer experience, and continuous improvement
• Opportunity to make a direct impact on customer satisfaction and business operations

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on May 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.