Description
Responsible for managing high-volume reservation and manufactured home sales inquiries, nurturing leads, coordinating home showings, and supporting the Marketing & Sales team to ensure a seamless journey from initial contact through closing. Delivers exceptional customer service, maintains accurate records, supports administrative operations, and consistently models the organization’s purpose, values, and standards.
ESSENTIAL FUNCTIONS
Duties/Responsibilities:
Lead Management & Sales Support
- Manage high-volume inbound telephone calls, emails, and online inquiries related to reservations and manufactured home sales.
- Respond promptly to prospective buyers, providing accurate information on home availability, pricing, community features, and the sales process.
- Send applications and required documentation to prospective buyers and follow up to ensure completion.
- Coordinate and schedule home showings, tours, and appointments for the Sales team.
- Assist with preparation, collection, and review of buyer paperwork to ensure accuracy and completeness.
- Maintain consistent follow-up communication with leads to nurture prospects through the sales funnel.
- Track and update all lead activity, communications, and buyer information in the CRM system.
- Support marketing campaigns by contacting leads generated through digital, social media, advertising, and event efforts.
- Collaborate with the Marketing team to provide feedback on lead quality, customer trends, and campaign effectiveness.
Customer Experience & Relationship Management
- Create positive first impressions and build strong relationships with prospective buyers.
- Provide exceptional customer service throughout the reservation and home-buying process.
- Address questions, concerns, and objections professionally and promptly.
Administrative & Operational Support
- Provide administrative support to the Sales and Marketing teams.
- Prepare reports related to lead activity, appointment setting, conversion tracking, and sales support metrics.
- Represent the organization in a professional manner consistent with company standards.
Requirements
Core Competencies & Required Skills/Abilities:
- Initiative – Able to identify what needs to be done and take action before being asked or before the situation requires it. Uses available resources effectively to accomplish goals.
- Collaboration – Works effectively with colleagues toward common goals and facilitates goal achievement in others, including both intellectual and practical collaboration.
- Communication – Communicates clearly, professionally, and efficiently in verbal and written formats. Listens attentively with the intent to understand. Adapts communication style appropriately to the audience and situation.
- Emotional Intelligence – Recognizes and manages personal emotions while effectively navigating the emotions of others to maintain positive working relationships.
- Managing Change – Demonstrates adaptability and supports innovation and organizational changes that improve effectiveness and performance.
- Diagnostic Information Gathering – Identifies the information needed to clarify situations, asks thoughtful questions, and seeks appropriate sources to obtain accurate information.
Values Alignment:
- Excellence – Completes all tasks with strong attention to detail while adhering to established timelines.
- Team – Communicates regularly with and supports the Affordable Homes Team while building strong relationships with potential buyers, Community team members, and corporate staff.
- Accountability – Takes ownership of responsibilities and proactively develops solutions when challenges arise.
- Integrity – Maintains confidentiality, avoids conflicts of interest, and acts ethically at all times.
- Respect – Communicates courteously, listens actively, and maintains professionalism in all interactions.
EDUCATION and EXPERIENCE
- High School Diploma or GED
- Ability to speak and write in Spanish preferred
- 1–2 years of experience in sales support, reservations, administrative support, or a customer-facing role
- Experience using CRM systems and lead management platforms preferred
- Proficiency in Microsoft Office and familiarity with standard office equipment
- Ability to pass a background check and pre-employment drug screening
- Eligible to work in the United States
Pay and Benefits
- $21-26/hour DOE
- 40-Hr Workweek
- Employee referral program
- Paid Time Off*
- Paid Sick Leave*
- 401(k)
EQUAL OPPORTUNITY EMPLOYER
Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
