Bilingual Customer Service Representative

LHH is seeking a bilingual (English/Spanish) Customer Service Representative I for an onsite, contract-to-hire opportunity in the Fort Mill, SC area. This role handles inbound customer communications for a well-established organization with strong tenure and a loyal customer base.

This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.

Key Responsibilities

• Handle inbound phone calls and emails (approximately 70% phone / 30% email)
• Support both English and Spanish phone lines (two separate lines)
• Manage communications with direct consumers and long-standing business partners.
• Serve as the primary point of contact for Monthly subscription programs
• Upgrades, cancellations, and general account inquiries
• Maintain timely follow-up: Return voicemails within 24 hours
• Occasionally cover the main reception line during lunch breaks
• Document interactions and updates accurately in CRM / SAP systems
• Utilize Excel regularly for tracking, updates, and reporting
• Assist with setup of a mobile store
• Support cashier and customer-facing operations
• Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours

Required Qualifications

• Must be fluent in both English and Spanish (verbal and written)
• Prior customer service or call center experience (consumer or B2B preferred)
• Strong communication and relationship-building skills
• Comfortable managing multiple communication channels (phones + email)
• Proficient with CRM systems (SAP preferred)
• Strong Excel skills (daily use)
• Reliable, organized, and responsive
• Willingness to work onsite 100% and occasional overtime

Preferred Attributes

• “Go-getter” mentality; eager to learn and take initiative
• Comfortable building long-term relationships with repeat customers
• Adaptable and dependable in a growing service environment
• Experience with subscription-based services a plus