The Beverage Cart Attendant is a highly visible and essential team member at Riverside Golf Course. This position plays a key role in delivering outstanding customer service and enhancing the overall guest experience. The role involves the professional handling of snack and beverage service both on-course and in the clubhouse.
Customer Service
- Provide friendly, first-class customer service when delivering snacks and beverages on-course, in the clubhouse, and during all shifts.
- Demonstrate knowledge of golf course layout and proper golf etiquette to ensure efficient and courteous service.
- Promote and represent the golf course in a positive and professional manner at all times.
- Maintain professional grooming, uniform standards, and punctuality for all scheduled shifts.
Operations & Inventory
- Maintain a clean, well-organized, and properly stocked beverage cart throughout each shift.
- Stock and restock inventory and supplies at the beginning of the day, throughout the day, and as directed by operating checklists.
- Reconcile and unload beverage and snack inventory at the end of each shift, ensuring accurate records.
- Accurately process all transactions using the provided point-of-sale system, including both cash and credit card payments.
- Ensure all money and inventory are kept secure at all times.
Safety & Facility Care
- Practice safety and courtesy with golfers and fellow staff members at all times.
- Assist in keeping the golf course clean and free of trash.
- Remain knowledgeable about daily course conditions and important course updates relevant to each shift.
Physical and Environmental Conditions
- Ability to travel between facilities as needed.
- Exposure to varying seasonal temperatures and outdoor elements.
- Frequent walking, standing, kneeling, squatting, and twisting required to stock and maintain the beverage cart.
- Ability to walk on uneven, sloped, or loose ground.
- Exposure to insects, chemicals, mechanical hazards, water, and dust.
- Ability to lift up to 25 pounds on a routine basis.
Knowledge, Skills, and Abilities
- Outgoing personality with a strong customer service orientation.
- Excellent communication skills, both verbal and written.
- Effective presentation skills.
- Basic math proficiency related to cash handling and credit card transactions.
- Knowledge of point-of-sale systems and basic computer skills.
- Availability to work weekdays, weekends, and holidays.
Education, Experience, and Certifications
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Minimum of six months’ experience in customer service and cash handling preferred.
- Texas Alcoholic Beverage Commission (TABC) Certification required within two weeks of employment.
- Credit report review required; must meet City guidelines.
- Valid Texas driver’s license with a driving record meeting City standards.
