Bakery Manager

1. Provides direct leadership to bakery department crew members including: planning and assigning work, conducting performance evaluations, coaching sessions and administering discipline when needed, providing training and development opportunities, rewarding crew members, addressing complaints and resolving problems.
2. Actively participates, trains and mentors bakery department crew members to enthusiastically demonstrate, educate and sell in-store bakery products. 
3. Manages training process for all new bakery crew members through their probationary period including completion of onboarding activities and department specific training videos on the in-house LMS. Completes and submits documentation to Human Resources including Fresh Sheets and New Hire Training Guides.
4. Conducts daily team huddles during each shift in order to communicate sales goals and to reinforce guest service expectations with all bakery department crew members.
5. Writes and places orders for all ingredients, products and supplies.  Checks in order when load is received and dates, stocks and organizes all dry storage, freezers and coolers.
6. Prepares in-store scratch bakery products for sale by mixing, weighing, scaling, kneading, proofing, donut frying and baking/finishing products following established department and company policies and procedures. Additionally, may be involved in production cake decorating requiring icing and decorating special occasion cakes and other specialty desserts on an as needed basis.
7. Writes daily plans and weekly work schedules that anticipate the needs of the business.
8. Ensures execution of all in-store bakery programs and corporate promotions at store level by working directly with the Bakery Sales Manager on product selection and mix.
9. Controls and maintains inventory following FIFO principles in order to achieve consistent margin.
10. Responsible for rotation of merchandise and maintenance of displays ensuring our products meet our freshness guarantee at all times.
11. Coordinates validation, item authorization, sign making and all in-store bakery department related POS maintenance.
12. Ensures that all displays are properly stocked.
13. Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
14. Complies with all food and workplace safety rules and regulations.
15. Ensures safety, cleanliness, and sanitation of work area and equipment.
16. Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
17. Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
18. Works in and cultivates a team oriented work environment that inspires collaboration and cooperation.
19. Store is open seven days a week and may require weekend, holiday and shift work.

• 2 years of department management experience or equivalent bakery/culinary education or experienced new members  .
  • Culinary Arts, Baking/Pastry or business management degree preferred.
  • Required months of experience equal to journey-person level baking.
  • Knowledge of fundamental management concepts, practices and procedures related to food service, merchandising and retail operations.
  • Expert knowledge of all products carried in the department including willingness to taste and evaluate in-store bakery products.
  • Ability to follow instructions and procedures for proper handling of knives, hand tools and other production baking machinery.
  • Strong work ethic with ability to follow instructions and procedures applying effective time management skills.
• Ability to comprehend, interpret and analyze instructions, correspondence, government regulations, financial reports, legal documents, packing lists, manifests, pick sheets/fulfillment orders, inventory count sheets, movement/volume reports.
• Proven success with mentoring, motivating and leading a team.
• Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, gross margins, markup and percentages, analyzing variance, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
• Ability to use Microsoft Office suite.
• Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers and leadership. This includes answering telephone calls and using in-store intercom system.
• Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools using without allergic reaction.
• Ability to work around food ingredients, produce and spices without allergic reaction.
• Must be at least 18 years of age due to equipment use and work environment.
• Current State Food Handler’s Permit must be maintained.

Work space will be primarily in kitchen environment with exposure to machine induced background noise, ice/wet areas, hot ovens, fryers, slicers, freezers and refrigerated areas. 

May be required to join a labor union.

Physical activity: Lifting (25-50 lbs. routinely),, standing/walking, bending, twisting, reaching, fingering, pushing/pulling, sitting

Oven, fryer, proof box, microwave, dough press, sheeter, knives, wrapper, cooking utensils, grater, box knife, pans/bowls/dishes, mixer, scale, computer, printer, Telzon, telephone, shopping cart, garbage compactor, bailer, pallet jack, flat bed, hand truck, ladder, calculator, dishwasher, box knife, mop, broom, floor squeegee.

Cleaning supplies: hand soap, hand sanitizer, glass and multi-surface cleaner, floor degreaser, pot/pan detergent.

Personal Protective Equipment: fryer gloves, heavy cotton oven mitts, heavy cotton sleeves, silicon oven mitt, heavy cotton gloves, goggles

The pay range is $24.15 to $28.15 per hour. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility)

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).  Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. 

This job description is representative only and is not exhaustive of the possessed skills or responsibilities and tasks that a crew member in the position may be required to perform. Haggen reserves the right to request and require crew members to perform other tasks depending on circumstances and emergencies. All crew members must comply with Company policy and applicable laws.