Job Description
NOTE: Only USC & Green Card Holders.
Position concept:
A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support. Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases. Utilizes appropriate development tools and technologies in keeping with the IT architecture.
FOCUS AREAS
• AWS
• AWS Connect
• Python language coding
• AWS CDK development
• Azure Devops
• Git, GitHub
• CI/CD pipeline
• Agentic AI
• React
ADVANCEMENT IN PROGRESSION:
Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on direct observation of the employee's performance, accomplishments, qualifications, and the business and/or technical needs of the department.
Level 4 - Systems Analyst Consultant:
The Systems Analyst Consultant leads complex software development projects. Leads selection and implementation of software packages and drives substantial interaction with vendor resources. Serves as subject matter expert in technical discipline. Works under minimal supervision and mentors and directs junior staff. May serve as backup to Manager in a limited capacity.
Primary duties and responsibilities:
· Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
· Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
· Leads the integration of applications with complex interfaces based on specifications provided.
· Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.
· Supports the request and analysis phases of SDLC by producing required documentation and estimates; oversees and manages deliverables produced by junior staff.
· Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; oversees and manages deliverables produced by junior staff.
· Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. Functions as Technical Lead on projects and oversees technical staff; may lead multiple concurrent projects.
· Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.
· Considered a subject matter expert in their technical discipline; mentors and directs junior staff, provides feedback to manager on junior staff performance review. Develops and drives standard practices within their team.
Supervision:
Indirect Supervision:
No direct supervision, but serves in a leadership role overseeing junior staff and contract resources. In this leadership role, oversees projects and/or functional segments within the team, and manages day-to-day responsibilities. May serve as a backup to their manager in a limited capacity.
Qualifications:
Education:
Required:
Bachelor's degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. Experience above minimum may be considered in lieu of Bachelor's degree.
Licenses/Certifications:
Preferred: Two or more professional certifications in specific job-related disciplines.
Related Experience:
Required: Ten years of experience in systems analysis, design, and development.
Preferred: Twelve years of experience in systems analysis, design, and development.
Knowledge/Skills/Abilities (KSA):
Required:
• Expert knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; leads application of new technologies when appropriate.
• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.
• Develops project plans for small projects; partners with Project Managers to develop project plans for large projects. Assists manager with project scheduling and resource management.
• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.
• Expert with the Microsoft Office suite.
• Drives continuous process improvement for SDLC, maintenance, application support, and technology architecture.
Level 5 - Lead Systems Analyst:
The Lead Systems Analyst leads complex software development projects. Leads the integration of applications with complex interfaces. Serves as subject matter expert relevant to projects and application support assignments in multiple business areas. Mentors and directs junior staff. May serve as backup to the Manager.
Primary duties and responsibilities:
· Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
· Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
· Leads the integration of applications with complex interfaces based on specifications provided.
· Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.
· Supports the request and analysis phases of SDLC by producing required documentation and estimates; manages and oversees junior staff in the production of deliverables.
· Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; manages and oversees junior staff in the production of deliverables.
· Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. May function as Technical Lead on projects and oversee technical staff; may lead multiple concurrent projects.
· Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.
· Considered a subject matter expert in their technical discipline; mentors and directs junior staff. Develops and drives standard practices within their team.
Supervision:
Direct Supervision:
· Direct supervisory responsibility for assigned IS staff including Associate Systems Analysts, Systems Analysts, Senior Systems Analysts, and Technical Systems Analysts; may also supervise contract resources.
· Responsible for resource management, staff augmentation, and vendor relationships and ensures there is adequate support for all assigned IS applications for both day-to-day operations and on-call support.
· May serve as a backup to the Manager.
Qualifications:
Education:
Required:
Bachelor's degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. One or more professional certifications in specific job-related disciplines.
Licenses/Certifications:
Preferred: Two or more professional certifications in specific job-related disciplines.
Related Experience:
Required: Ten years of experience in systems analysis, design, and development.
Preferred: Twelve years of experience in systems analysis, design, and development.
Knowledge/Skills/Abilities:
Required:
• Expert knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; leads application of new technologies when appropriate.
• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.
• Develops project plans for small projects; partners with Project Managers to develop project plans for large projects. Assists manager with project scheduling and resource management.
• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.
• Expert with the Microsoft Office suite.
• Drives continuous process improvement for SDLC, maintenance, application support, and technology architecture