Automation Support Specialist

Summary: The Technical Support role is a key contributor to the operations of the Research & Development group. The primary responsibility of the position is to provide technical assistance concerning company products to internal and external customers and Murrelektronik outside sales representatives. The role of Technical Support has a full range of responsibilities including, but not limited to the following:

Essential Duties:

• Maintain in depth knowledge and understanding of Murrelektronik product offerings.
• Assist customers with product information and application improvement. Recommending solutions based on understanding of the customer’s requirements and problems.
• Provide support to sales representatives in all aspects relating to the sale and installation of Murrelektronik products.
• Assist internal and external customers with cross referencing competitor products to the Murrelektronik product line.
• Create and maintain US sourced Murrelektronik parts in SAP system.
• Communicate with technical experts at our Headquarters and other locations for additional information and support where necessary.
• Provide completed system drawings as part of application review process.
• Perform additional duties as assigned.

Desired Knowledge, Skills and Abilities:

• Extensive background and experience working with industrial automation applications and systems.
• Understanding of basic electrical theory and practical hands-on experience and knowledge of electrical systems.
• Practical experience in inside sales or similar experience requiring direct customer contact and customer relationship management.
• Previous experience working in a fast-paced environment with emphasis on timelines and delivery.
• Experience working with electrical products and automation components.
• Extensive knowledge of PC and Windows based software to include Microsoft Office products and SAP or equivalent ERP software.
• Working knowledge of AutoCad, Visio, or SolidWorks is a plus.

• Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary.
• Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations.
• Excellent verbal and written communication skills.
• Good organizational skills in order to manage a variety of different tasks both in the office and on the road.

Education:

• Technical degree in a related field.
• At least 2+ years of PLC (programming logical controllers) experience (preferred).

Work Hours:

• M-F 8am-5pm
• Opportunity to work Hybrid (3 days in office & 2 days remote) after 90 days of employment