Associate Director, Client Services

About the Job

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours! We are looking for an Associate Director, Client Services to provide strategic leadership for the Client Services function, setting vision, priorities, and operational standards while guiding Project Managers who serve as trusted advisors and primary points of contact for internal clients. This role partners at a senior level with business unit leaders to shape and govern the strategic calendar, ensuring enterprise-wide alignment with corporate objectives and long-term priorities. The Associate Director acts as a central integrator and executive liaison among key stakeholders, driving the successful planning and execution of high-impact projects and campaigns, ensuring adherence to brand standards, optimizing resources, and balancing organizational goals with evolving internal stakeholder needs.

What's unique about this job (What you’ll do)

• Provide strategic oversight and leadership to the Project Managers who act as the primary point of contact for internal clients.
• Guide Project Managers in understanding client needs and ensuring strategies are developed to meet and exceed business objectives.
• Collaborate with all business units to maintain and continuously update the strategic calendar, ensuring alignment with corporate goals and priorities.
• Oversee the planning and management of marketing and communications projects, ensuring effective coordination with the Creative Team and other key stakeholders.
• Ensure timely and successful delivery of creative assets, campaigns, and other marketing initiatives in adherence with Corporate and Brand Guidelines.
• Communicate progress, risks, and key milestones of relevant initiatives.
• Foster strong, collaborative relationships across the organization to support seamless execution of projects and strategic initiatives.

Bring your passion and expertise (Who you are)

• Degree in Marketing, Business Administration or related field.
• Minimum 10 years of professional work experience in managing projects, ideally within a marketing or communications agency.
• Strong project management skills and experience, including managing internal stakeholders and multiple projects simultaneously.
• Ability to communicate effectively, demonstrate teamwork and provide leadership.
• Ability to manage multiple projects on tight deadlines.
• Demonstrated ability to use data to produce reports and powerful presentations to clients and other stakeholders.
• Team player and the ability to integrate with diverse departments.
• Proficient in English and/or Spanish languages (verbal and written).
• Proficient in MS Office Suite and Project Management Software (JIRA, DOMO, Insider, or similar)

Some important intangibles

You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement

You are a self-starter who doesn’t need direct supervision to motivate you for success

You enjoy sharing your quirkiness and talents with your coworkers

Enjoy working hard

Full of energy for the things one sees as challenging

The ability to remain calm when dealing with unforeseen constraints.

The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Benefits & Perks – We take care of our people

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

Beyond competitive pay

Medical, Dental and Vision plans

401K Contributions

Life Insurance

LTD

PriceSmart Membership Card

Calm Meditation App

Fun events

Employee recognition

Supportive, nurturing environment with many opportunities for learning and growth

...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.