Associate Demand Field Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: hybrid #LI-Hybrid

This role is contributing to ABB Automation, Energy Industries Division. The role can be based from either our Cleveland, OH or Houston, TX office.

Your responsibilities (upon completion of formal Trainee program):

• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

• High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.

• Must be willing to maintain overnight travel of 80%.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.

• If applicable, ABB relocation assistance will be provided to Cleveland, OH. Technicians will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.

• Candidates must already haveworkauthorization that wouldpermitthem to work for ABB in the US.

What'sin it for you

We empower you to take initiative, challenge ideas, and lead with confidence.You’llgrow through meaningful work, continuous learning, and supportthat’stailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may requesta reasonableaccommodation if you are unable or limited in your ability to use or access ABB's career siteas a result ofyour disability. You may request reasonableaccommodationsby calling an ABB HR Representative at 1-888-694-7762 or by sending an email toUS-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go toMyBenefitsABB.comand click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to26 weeks– Company paid

• Long Term Disability – 60% ofpay– Company paid.Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.Vacation is provided based on years of service for hourly and non-exempt positions.Salaried exempt positions areprovidedvacation under a permissive time away policy.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Come Make a world of difference with ABB

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.