Direct and lead the Program Management Team to support programs critical to the operations of Lending’s Credit Risk Management Function. Serve as the central coordinator across Lending Analytics to align program delivery, model monitoring, and control activities with business priorities, risk appetite, and enterprise standards. Act as a connective leader across analytics, data, and technology partners to ensure work is sequenced, resourced, and delivered with clear accountability. Guide a comprehensive control environment for data and processes across the full lending life cycle, including originations, account management and loss reserving. Provide strategic direction, vision, and guidance on all aspects of in-scope programs and ensure alignment with corporate and departmental goals and initiatives. Ensure smooth and effective operation of in-scope programs while also evolving them to meet the ongoing needs. Drive the maturation of the function to ensure consistency between programs and support team members with their professional growth.
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Direct strategic business development/change projects in the division to ensure the internal control environment is in alignment with risk tolerance and group standards
Establish program priorities and set short/long-term program goals and ensure team objectives align to Lending department strategy
Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation; meet schedules and/or resolve highly technical and complex problems
Evaluate the effectiveness of programs, establish program visions, identify alternatives to program norms, and develop action plans to drive change and increase program effectiveness
Partner with Enterprise Technology to coordinate data, integration, and platform capabilities; manage intake, prioritization, and delivery commitments for analytics-enabling technical work
Oversees the Lending Analytics data ecosystem by leading data analyst function and driving data quality, governance execution, automation (including anomaly detection), and trusted data product enablement to support business decision-making at scale
Serve as the translator across modeling, analytics, business, and risk stakeholders—converting technical and analytical concepts into clear business impacts, requirements, and decisions to support credit risk modeling and analytics delivery
Support policy and procedure governance and examination readiness, including coordination for internal/external audits and NCUA/regulatory requests; ensure timely issue remediation and sustainable control improvements
Contribute to a culture of collaboration by actively working across business lines to share knowledge, achieve mutual program goals, mitigate program risks, and implement efficiencies
Mature Program Management as a discipline within the branch, establishing standards and best practices that can be shared within the department and the enterprise
Develop and maintain relationships with team members, management, vendors, and key technical/non-technical stakeholders to support program execution and growth
Monitor business landscape and add or remove programs from scope as dictated by business need; Monitor program health and keep executive leadership apprised of program status at regular intervals; Monitor work environment and allocation of resources to ensure adequate staffing to meet programs demands
Foster an environment within the team that encourages timely, transparent communication and meaningful feedback loops that drive sustained engagement and trust; Encourage creative and innovative thinking from team members to bring their ideas to fruition
Support team members with their professional growth through enabling and encouraging stretch assignments, job rotations, and learning opportunities
Lead and develop the team, including (supervisory/managerial responsibilities, hiring/onboarding, performance management, coaching, and career development)Support planning activities (e.g., budgeting and annual financial plan) and perform other duties as assigned such as supporting departmental strategic initiatives and contributing to departmental reporting as needed