Assistant Store Manager

Overview

Job Summary: (Overall purpose and objective of the job)

This position is responsible for providing an outstanding 5 STAR Service (customer service focus) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Assistant Store Manager leads and manages a store to meet or exceed financial goals in a manner that is consistent with our service model. The Assistant Store Manager drives sales through product knowledge and merchandising, and performs operational duties to run the retail store. These duties include but are not limited to opening/closing, ensuring store security, overseeing safety, training and developing the team, choosing top talent and assisting with escalated customer issues. This position supports the environment of health and wellness that Vitamin Shoppe represents.

Responsibilities

Essential Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed).

• Establish models and reinforces an outstanding 5 STAR service (customer service) through proper engagement and selling techniques in order to achieve or exceed financial goals set for the store including sales plan. Actively seeks information to understand customers’ circumstances, expectations and needs.
• Use product information and available resources to educate customers and assist them in making product selections that are right for them. Deliver friendly and prompt service to minimize customer wait time.
• Maintain a professional and courteous relationship with customers and co-workers that foster a positive work environment, embraces diversity and supports a culture of health, wellness and nutrition.
• Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
• Assist Store Manager to develop a team of qualified health enthusiasts; by participating in the interview and selection process, ensuring established health enthusiasts achieve their goals and objectives through training and development.
• Supports the Store Manager with succession planning strategies.
• Participate in learning and development activities such as daily store meetings and all other training provided by the Vitamin Shoppe so customers can be better serviced. Ensure store training, learning paths / Vitamin Shoppe University are performed in a timely manner. Assist Store Manager in coaching and counseling all team members on performance issues.
• Use tactical and strategic planning when assisting in creating appropriate schedules and execution of workload.
• Execute and maintain operational, promotional and visual/merchandising standards and initiatives, ensuring that the Vitamin Shoppe Brand and company are well represented. Ensure execution of inventory management processes including product rotation, the return of market withdrawals, document damages and expired products, complete cycle counts, zero on hand and annual physical inventory processes. Complete shipment processing in accordance with company standards.
• Effectively prepare the store by cleaning store, shelves and recovering products. Prepare for and set monthly sales promotions, ensuring a compelling presentation to the customer.
• Protect and maintain company assets and resources including cash control, inventory, fixtures and physical facility to prevent theft. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.
• Maintain effective communication throughout the store and partners with the Store Manager and Customer Support Center (CSC), District/Market Manager and Regional Director.
• Operate the cash register and prepare customer transactions and receipts efficiently. Fully understands register functions, opening and closing procedures and balancing the cash registers at the end of each shift or as scheduled. Adhere to and execute bank deposit process.
• Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented. Stay current and up to date with policies and procedures. Ensure store team dresses in accordance to the personal appearance policy.
• Lead the store in the absence of the SM to include opening / closing, customer service, store maintenance (interior and exterior) and coaching / delegating to the team.
• Effectively communicate and bring to life the company’s vision, values and sales goals at daily meetings. Provide timely feedback on goals and initiatives. Foster and actively participate in donation drives as determined by the CSC.

Other Functions: (Incidental to the purpose or the job. These functions are performed infrequently, and have little consequences to other jobs if not performed).

• Follow management direction in completing other duties as required.
• Flexibility to work in other locations depending on the company’s business needs.

Supervisory Responsibilities: (scope of the person’s authority, including a list of jobs that report to this job).

• No direct supervisory responsibilities.

Qualifications

Essential Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Certification:

• High School Diploma or GED or equivalent combination of experience and instruction.
• Health and Wellness industry experience preferred.

Required Knowledge:

• Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.
• Experience in or personal passion for the health, wellness, and nutrition industry.
• Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.

Experience Required:

• Three years retail experience.
• One-year Retail Management experience.

Skill and Ability:

• Strong interpersonal and public relations skills.
• Solid organizational and problem solving skills.
• Flexibility to work nights and weekends.
• Computer skills.
• Valid Driver’s License.

Physical Demands/Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Hearing Able to hear normal conversations and receive ordinary information

Standing: For extended time periods.

Walking: Especially for long distances.

Vision Average, ordinary, visual acuity necessary to prepare and inspect documents

Physical Strength: Exerts up to 40 lbs. occasionally and/or up to 10 lbs. frequently

Working Conditions (The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Works in a normal retail store environment.

Mental Activities (The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematics Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer.We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.

Compensation