Assistant Property Manager

Assistant Property Manager Job Description - Mainstay

If you’re ready to build on your leasing experience and step into a leadership role with broader responsibilities—this is it. Dodson Companies is hiring an Assistant Manager and looking for someone eager to grow. Salary plus commission available.

COMPANY DESCRIPTION:

Dodson Companies is a collection of small businesses that exist to be the driving force behind the revitalization and stewardship of neighborhoods and communities throughout the Mid-Atlantic. Founded in 2007 in Richmond, VA, Dodson Companies operates across a range of industries including real estate development, commercial property management, brokerage and maintenance, short-term rental management, restaurants, coworking, and more.

Mainstay, the property management arm of Dodson Companies, manages a diverse portfolio of residential, short-term rental, and commercial properties, with a focus on thoughtful stewardship and exceptional service.

We are seeking a candidate who genuinely embodies our company values—someone who is driven to get the job done, honorable in always doing the right thing, empathetic in how they approach others, and courageous enough to be themselves while embracing the next challenge. We believe in the relentless betterment of people, property, and community and are looking for candidates who are energized by that same purpose.

Primary Function/General Purpose

Assist the Director of Property Management for Mainstay in the day-to-day operations of a diverse portfolio, including short-term rentals, long-term residential properties, and select commercial units. This role serves as a key on-the-ground presence in the Richmond and Colonial Beach markets, partnering closely with a remotely based Director to ensure seamless and efficient property operations.

• Serve as a primary point of contact for residents, guests, and property owners, delivering clear, timely communication and a high standard of customer service across all property types
• Support all aspects of leasing and booking operations, including marketing, showings, guest and tenant communication, screening, and lease or reservation execution
• Assist the Director in achieving quarterly and annual goals related to leasing, occupancy, inspections, renewals, and overall portfolio performance
• Conduct move-in, move-out, and routine inspections; document property conditions and identify maintenance or operational needs
• Manage incoming maintenance requests by coordinating with vendors, dispatching services, and communicating updates to residents, guests, and owners under the Director’s guidance
• Foster strong relationships and customer loyalty by delivering responsive, solutions-oriented service to residents, guests, owners, and vendors
  

• Support short-term rental operations, including pre-arrival inspections, inventory management, and coordination of furnishing replacements as needed
• Provide timely assistance to guests during their stay, addressing questions and resolving concerns to ensure a positive experience
• Pursue ongoing professional development through training, industry resources, and networking opportunities
• Identify opportunities to improve operations and contribute thoughtful recommendations to enhance efficiency and performance
• Maintain flexibility to work varied schedules, including occasional evenings, weekends, on-call responsibilities, and attendance at meetings or trainings as needed

Physical demands:

Employees must be able to perform the essential functions of this role, with reasonable accommodations as needed. Duties include:

• Working at a computer, communicating with team members, clients, and vendors, and performing standard office tasks requiring visual and manual dexterity
• Traveling to properties, walking and standing for extended periods, climbing stairs, and occasionally lifting up to 30 lbs
• Operating a motor vehicle and visually assessing property conditions

Strong communication and interpersonal skills are essential, as this role regularly interacts with clients, team members, vendors, and the public.

Company Benefits:

• 14 days paid time off
• 12 paid holidays
• Your birthday off!
• Medical, Dental, and Vision Insurance
• Company paid life insurance
• 401k eligibility after 365 days employment
• Bereavement leave
• Pet leave
• Maternity and Paternity leave
• Company sponsored events and training
• Growth potential

Qualifications:

• Must possess or acquire (within specified timeframe) a Virginia Real Estate Salesperson’s License
• Bachelor’s Degree in Real Estate or Property Management preferred.  Certificates in Real Estate or Property Management, degrees in business and marketing desirable
• Successful completion of formal sales training program
• Self-motivated, high-energy person
• Ability to multi-task and move quickly without losing your attention to detail
• Ability to maintain confidentiality
• Poised under pressure and a customer focus
• Ability to work well independently and with a team
• Excellent time management and organizational skills
• Demonstrated judgment and problem-solving ability
• Knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
• Uses proper English grammar demonstrated through both speech and written communication
• Valid driver’s license and insurance, reliable transportation

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law