About Jumpin JellybeansJumpin Jellybeans Boutique Play Space is a one-of-a-kind indoor play experience designed for children ages 10 and under and their families. With locations across Tennessee, Mississippi, and beyond, our mission goes far beyond play. We are committed to replenishing the souls of children and their parents through safe, enriching, and joyful environments. Rooted in family values and community connection, every member of our team plays an important role in creating experiences that matter.Position OverviewThe Assistant Manager is a key leadership role responsible for supporting the General Manager in the daily operations of the play space. This individual leads by example, upholds the Jumpin Jellybeans brand standards, and ensures that every family who walks through our doors feels welcomed, safe, and valued. The ideal candidate is energetic, team-oriented, and passionate about creating positive experiences for children and families.Key ResponsibilitiesOperations & Facility Management Assist the General Manager in overseeing all daily play space operations Ensure all play areas, equipment, and restrooms are clean, safe, and guest-ready at all times Conduct regular safety inspections and report maintenance needs promptly Support opening and closing procedures, including cash handling and daily reporting Monitor guest capacity and enforce safety protocols throughout the facilityTeam Leadership & Staff Development Supervise, coach, and motivate play space staff during shifts Assist with new hire onboarding, training, and ongoing skill development Recognize team members through the EPiC framework: Exceeding Expectations, Positive Attitude, Inspiring Others, and Commitment/Innovation Support performance reviews, documentation, and corrective action processes Step into the General Manager role when needed to ensure seamless operationsGuest Experience & Customer Service Deliver exceptional, warm, and professional customer service to all guests and families Resolve guest concerns and complaints with empathy, professionalism, and urgency Foster a welcoming, inclusive atmosphere that reflects our brand values Engage with parents, children, and community partners to build lasting relationshipsEvents & Programming Assist in coordinating and executing birthday parties, group events, and special programming Support seasonal promotions, community events, and marketing activations in-store Collaborate with the marketing team on social media-worthy moments and in-store experiencesAdministrative & Financial Support Assist with scheduling, timekeeping, and payroll-related documentation Support inventory tracking, supply ordering, and budget adherence Maintain accurate records using platforms such as Connecteam, Gusto, and QuickBooks Contribute to weekly reports, staff logs, and operational updatesQualificationsRequired Minimum 12 years of supervisory or management experience Previous experience in a family entertainment, childcare, hospitality, or retail environment preferred Strong leadership, communication, and interpersonal skills Ability to remain calm, energetic, and solution-focused in a fast-paced, child-centered environment Reliable, punctual, and available to work weekends, evenings, and holidays Proficiency with basic computer tools and willingness to learn internal platformsPreferred CPR and First Aid certified (or willingness to obtain upon hire) Experience with scheduling software, POS systems, or HR platforms Passion for child development, family wellness, and community engagement Alignment with our core values: family, inclusion, joy, safety, and serviceWhat We Offer A mission-driven work environment where your leadership truly matters Competitive compensation based on experience Opportunities for growth and advancement within a multi-location brand A fun, people-first workplace culture rooted in community and family values Team recognition through our EPiC employee framework Paid training and ongoing professional development
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