The Assistant General Manager (AGM) provides strategic leadership and day-to-day operational oversight for the hotel. This role is responsible for managing multiple departments-including Front Office, Housekeeping, and Food & Beverage to ensure maximum profitability, high guest satisfaction scores, and compliance with brand standards. The AGM acts as the primary backup to the General Manager and often leads the team in executing tactical goals and maintaining a positive workplace culture.
Compensation: $50k-$55k+ (DoE) with benefits offered
Responsibilities
- Lead daily meetings and supervise department heads to ensure smooth transitions between shifts.
- Act as the primary point of escalation for guest complaints, transforming negative experiences into brand loyalty.
- Assist in budget preparation, monitor P&L statements, and manage labor costs to meet "flow-through" targets.
- Conduct regular property walk-throughs and room inspections to ensure the hotel meets safety, cleanliness, and brand standards.
- Recruit, train, and mentor team members, focusing on succession planning and performance management.
- Work closely with the sales and revenue teams to maximize Occupancy and Average Daily Rate (ADR).
Preferred Skills
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred but not required.
- Previous experience as a General Manager or Assistant General Manager is considered a plus.
- Experience with Property Management Systems (PMS) and other relevant hospitality software.
- A solid understanding of sales and marketing principles, including digital marketing and online reputation management.
- Ability to speak a second or multiple languages considered a plus but not required.
Required Skills
- Strong understanding of financial reports, budgeting, and revenue management.
- Excellent analytical and problem-solving skills to handle a wide range of operational and guest-related issues.
- Exceptional verbal and written communication skills for interacting with guests, staff, vendors, and stakeholders.
- Ability to work independently and handle issues as they arise without oversight.
If you're an experienced hospitality professional with a passion for creating exceptional guest experiences, we encourage you to apply now!
