Job Summary
The Assistant Grocery Manager supports the Grocery Manager in overseeing the daily operations and performance of the Grocery Department. This role helps ensure excellent customer service, effective merchandising, accurate inventory management, and compliance with company standards while contributing to sales growth, productivity, and associate development.
Key Responsibilities
Leadership & Team Support
- Support the Grocery Manager in leading, coaching, training, and developing Grocery Department associates.
- Assist with scheduling, task delegation, and daily workflow execution.
- Reinforce performance, productivity, safety, and service standards.
- Promote a positive, inclusive, and safety‑focused work environment.
Operations & Merchandising
- Assist with ordering, receiving, stocking, rotation, and merchandising of grocery products.
- Ensure shelves, displays, and promotional areas are fully stocked, faced, and organized.
- Support execution of planograms, resets, and seasonal merchandising programs.
- Maintain accurate pricing, signage, and promotional execution.
Inventory, Shrink & Financial Performance
- Support inventory accuracy and proper backstock procedures.
- Monitor department conditions related to damages, out‑of‑stocks, and shrink.
- Assist with controlling labor hours and department expenses within established goals.
Customer Service
- Deliver excellent customer service by assisting customers promptly and professionally.
- Address customer questions or concerns and escalate when appropriate.
- Ensure consistent department standards that support a positive shopping experience.
Safety, Compliance & Loss Prevention
- Ensure adherence to company policies, safety standards, and operational procedures.
- Maintain a clean, organized, and hazard‑free department environment.
- Support loss prevention initiatives and shrink reduction efforts.
Collaboration & Coverage
- Partner with the Grocery Manager and store leadership to support overall store operations.
- Assume department leadership responsibilities in the Grocery Manager’s absence.
- Support store initiatives, promotions, inventories, and special projects as needed.
Knowledge, Skills & Abilities
- Strong communication, organizational, and leadership skills.
- Knowledge of grocery operations, merchandising, and inventory management.
- Ability to prioritize tasks in a fast‑paced retail environment.
- Basic proficiency with retail systems and handheld technology.
- Ability to lead by example and support accountability.
Education & Experience
- High school diploma or equivalent required.
- Prior retail grocery or supervisory experience preferred.
Physical Requirements
- Ability to stand, walk, bend, and lift up to 50 pounds regularly.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
