Assistant General Manager

Position Summary: The Assistant General Manager is responsible for providing leadership and direction for the Casino Operations departments, as well as other departments across the property including planning, budgeting, hiring and scheduling. This role will establish short/long-term vision and goals for Casino Operations and other departments, with the goal of increasing net income and market share. Ensures activities within all departments are performed in accordance with the company’s strategic business objectives, budget guidelines, company standards and policies. Results oriented, hands-on professional with the ability to deal effectively and interact well with the guests and team members. Will be a strong executive presence on evenings and weekends for and must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develops and implements strategic and operations plans for the casino consistent with the tribe’s strategic vision.
• Provides leadership in the development and monitoring of budgets and assigned department operations to produce both short-term and long-term profitability.
• Directs and manages all functions performed for casino departments, as well as other assigned departments across the property.
• Monitors and reports financial gain/loss as part of the daily operating report.
• Works to develop executive level reporting to ensure and maintain industry best practices.
• Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.
• Ensures quality hiring, training, and processes that encompass the casino's standards.
• Ensures regulatory compliance through established policies, procedures and audits, with emphasis on NIGC regulations, TICs and SICs.
• Establishes parameters that empower managers/directors to accomplish the duties of their assigned positions.
• Availability to be a strong executive presence on evenings and weekends
• Conducts staff meetings on a regular basis to drive department progress on projects and assignments.
• Establishes guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting the tribe’s commitment to excellent guest service.
• Assists with the development, execution, and measurement of guest service to ensure consistency with established service standards.
• Develops cost proposals and estimates for equipment, systems, and procedural changes as needed.
• Directs the research, development, implementation, and evaluation of new products, services, promotions, technology, processes, and concepts for new and existing venues which contribute to competitive position within the market.
• Takes a proactive approach when dealing with guest and team member concerns and solicits feedback for continued improvement.
• Collaborates with other departments to maximize synergies and share best practices.

QUALIFICATIONS & EXPERIENCE

• Minimum of 10 years of Casino Operations management experience, specifically slots operations with at least 5 of those years being in a senior leadership role.
• Experience in cage operations, count room and slot audit is preferred.
• Strong ability to analyze data and make informed decisions to enhance operations performance.