Job Title: Area Customer Service Coordinator
Summary:
Join our team as an Area Customer Service Coordinator, a highly visible, customer-facing role responsible for traveling between multiple client sites to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.
Roles and Responsibilities:
- Travel between assigned client locations using a personal vehicle.
- Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
- Provide Office Services support, including digital printing, scanning, copying, and document finishing.
- Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
- Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
- Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
- Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
- Troubleshoot basic service or equipment issues and escalate concerns as appropriate.
- Maintain a professional appearance and strong service mindset while working across multiple client environments.
- Communicate effectively through clear verbal interactions and accurate written documentation.
- Flexible with work hours between 6:00 AM – 7:00 PM, with possible overtime for evening and/or weekend events.
- Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.
Qualifications – Must Have:
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/- 60-mile radius.
- Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
Qualifications – Nice to Have:
- Additional education beyond high school is encouraged.
- Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
- Demonstrated prior experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.
