Application Support Specialist

Position Description

Our client is seeking a detail-oriented, proactive, and collaborative Applications Support Specialist to join our Enterprise Applications team. This on-site role plays a critical part in supporting key operational applications—including SmartBarrel, QuoteToMe, and Field Materials—ensuring optimal system performance, high-quality user support, and continuous improvement across the company's digital ecosystem. The ideal candidate brings strong technical troubleshooting skills, a customer-service mindset, and the ability to partner effectively with both field and office teams to drive system adoption, accuracy, and efficiency.

KEY RESPONSIBILITIES

Platform Ownership & Administration

Serve as the designated platform owner for SmartBarrel, QuoteToMe, and Field Materials, leading their ongoing management and optimization.

• Oversee system configuration, user setup, access controls, and workflow management.
• Manage vendor relationships, support cases, and enhancement requests.
• Ensure uptime, data integrity, and reliable performance.
• Monitor system releases and communicate impacts.

Application Support & Issue Resolution

• Provide daily support including troubleshooting and root-cause analysis.
• Coordinate with vendors and IT for advanced issues.
• Identify recurring problems and implement sustainable solutions.

SMARTBARREL

SmartBarrel supports jobsite labor tracking, identity verification, and compliance by capturing accurate timekeeping and workforce data.

Responsibilities:

• Manage worker profiles, permissions, and jobsite configuration.
• Troubleshoot timekeeping sync and identity verification issues.
• Support integrations with Vista or other backend systems.
• Train field supervisors on proper workflows and best practices.

QUOTETOME

QuoteToMe digitizes procurement operations, RFQs, and purchasing workflows, improving accuracy and visibility across purchasing activities.

Responsibilities:

• Configure approval workflows, users, and vendor access.
• Troubleshoot RFQ/PO workflow issues and vendor-related challenges.
• Assist procurement with reporting and analytics.
• Validate integrations with financial systems like Vista.

FIELD MATERIALS

Field Materials coordinates materials ordering, delivery confirmation, and job cost tracking across active projects.

Responsibilities:

• Maintain supplier catalogs, cost codes, and workflow rules.
• Resolve mobile/web application issues impacting material requests.
• Verify accuracy of deliveries, receipts, and cost coding.
• Train field teams on proper request and documentation workflows.

VISTA (VIEWPOINT VISTA)

Vista is the ERP platform supporting financials, payroll, job costing, procurement, HR, and accounting workflows.

Role interaction:

• Verify data passed from SmartBarrel, QuoteToMe, and Field Materials.
• Troubleshoot integration inconsistencies or posting errors.
• Assist with upgrades, workflow changes, and system testing.
• Coordinate with accounting and HR teams on process improvements

DYNAMICS 365 SALES

Dynamics 365 Sales supports CRM, sales pipeline tracking, and opportunity management workflows.

Role interaction:

• Troubleshoot dashboards, workflow automation, permissions, and record access.
• Support Power Automate flows tied to CRM processes.
• Assist sales users with reporting, views, dashboards, and process updates.
• Support workflow logic, user permissions, and troubleshooting.
• Enhance tools using Power Apps and Power Automate.
• Maintain documentation and training materials.
• Coordinate updates with HR, Operations, and leadership stakeholders.

QUALIFICATIONS

Required:

• Associate’s or bachelor’s degree in IT, Computer Science, Business Systems, or related field.
• 2+ years supporting SmartBarrel, QuoteToMe, Field Materials, or comparable enterprise applications.
• Strong analytical, problem-solving, and communication skills.
• Experience with Microsoft 365 and basic scripting.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience supporting construction industry technology or field operations.
• Familiarity with Vista and Dynamics 365 Sales.
• Experience with SharePoint, Power Apps, Power Automate.
• Experience working with vendors on system improvements.