Analytic Consultant 4

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

The Payment Card Claims Analytics Team is seeking a highly self-motivated, investigative, curious and computer savvy professional with experience in predictive modeling and data analysis to join Card Payment Fraud Analytics team as an Analytic Consultant. This role is highly dynamic and will require critical thinking and a tactical approach to problem solving.

• Collaborate with other internal analyst / operational partners to track and analyze a variety of payment card claims.
• Deliver analytical insights to identify potential process optimization opportunities associated with card payment claims through the use of business intelligence, reporting solutions, dashboards, data-mining and advanced analytics.
• Identify and understand factors and trends driving card payment claim decisions, losses and customer experiences.
• Proficiently analyze large volume of customer, card and transaction level data and develop computer processes to assist loss reduction opportunities associated with payment card claims.

Other responsibilities:

• Detection and mitigation of card fraud, investigate the root cause of fraud, create new or improve existing models or processes that mitigate the fraud risk to improve customer experience for the bank.
• Utilize advanced analytic capabilities to perform event-based and root cause analysis to effectively detect and mitigate fraud risk for the Wells Fargo Credit & Debit Card Portfolio.
• Research, develop, evaluate, and execute new and existing fraud detection and mitigation strategies.
• Drive new and improved fraud monitoring and detection capabilities including creating insightful dashboards / data visualization to track and monitor key business metrics.
• Translate complex data from multiple sources, formats, data structure into actionable and tangible strategies.
• Partner with other Analysts, Operations, Credit and Debit Card Product teams, and Strategy Implementation teams to understand and analyze all fraud mitigation processes including transaction decision, post-decision customer contact/analysis, and fraud claims processing.
• Establish and review appropriate business intelligence reports to detect the latest fraud trend and translate into actionable recommendations.
• Stay current with new and developing payment methods in the Credit or Debit card space and proactively identify the fraud risk that each method may create.
• Querying large data sources to support data driven risk detection/mitigation strategies without compromising customer experience.

**Other locations within the Wells Fargo footprint may be considered.

Salary range is determined by the location of the job
**  The salary range displayed below is based on a Full-time 40 hour a week schedule
**  Internal salary information from internal posting view
May be considered for a discretionary bonus.

• 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
• 4+ years of risk management and mitigation experience
• 4+ years of SQL or SAS experience
• 4+ years of experience with analytical methods used in statistical analysis, modeling, and reporting

• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Tableau experience
• Ability to analyze metrics and articulate data trends both visually and verbally
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to present to multiple levels of management
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Experience with predictive analysis software or applications such as Knowledge Studio or Knowledge Seeker
• Predictive modeling experience (including logistic regression)
• Experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables
• Knowledge and understanding of fraud risk and mitigation: strategies to reduce or mitigate loss and fraud exposures
• Ability to work in a fast paced deadline driven environment
• A Master's degree or higher in a quantitative discipline

• Experience analyzing large data sets, identifying trends, with the ability to articulate findings when presenting to key business stakeholders
• Debit or Credit card payment risk experience
• Demonstrated ability to prioritize effectively and learn quickly in a rapidly changing environment and function efficiently under short deadlines
   

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.